Assistant Service Manager

About the role

Join a Company Built on Stability, Growth, and Excellence
Founded in 1989, Acts Fleet Maintenance has earned a trusted reputation for delivering high-quality service in the transportation industry. With decades of success and continued expansion, we’re seeking a motivated manager to help lead branch operations and deliver exceptional customer service in a fast-paced environment. This is a great opportunity for someone with automotive or fleet service experience who enjoys managing people, processes, and customer relationships.

Responsibilities

• Serve as the primary point of contact between customers, technicians, and internal teams
• Schedule service appointments and follow up on customer needs
• Maintain steady workflow and track vehicle service timelines
• Communicate clearly and proactively to ensure high customer satisfaction
• Support daily branch operations with a focus on efficiency and quality

Requirements

• Automotive or transportation industry background preferred
• Previous Service Advisor or Service Management experience a plus

Qualifications

• Strong verbal communication and customer service skills
• Organized, detail-oriented, and able to multitask
• Comfortable with data entry, reporting, and scheduling systems
• Dependable, punctual, and professional
• Positive, teachable attitude with problem-solving ability

Skills

• Verbal communication and customer service skills
• Data entry, reporting, and scheduling systems
• Problem-solving ability

Benefits

• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance
• Paid time off

Pay

$50,000+ base salary plus commission

Schedule

Monday - Friday 7am - 5pm for 1 week training in Knoxville, TN then 3 weeks training in Nashville, TN after training is completed schedule will be alternating Monday - Friday / Tuesday - Saturday.