Assistant Service Advisor - Holman Infiniti

About the role

Holman is a family-owned, global automotive services organization anchored by deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman INFINITI is seeking a customer-focused Assistant Service Advisor to join their team and the Holman family. This role is an excellent opportunity for an individual who enjoys helping customers, thrives in a professional luxury environment, and is looking to build a long-term career in automotive service.

Responsibilities

• Greet customers and provide a welcoming, professional service experience.
• Assist customers in person and over the phone to identify service needs and ensure timely support.
• Utilize a consultative approach to educate customers on recommended maintenance, repairs, and vehicle care.
• Act as a liaison between customers and service technicians to facilitate clear communication and expectations.
• Provide administrative and operational support to Service Advisors.
• Assist service customers when their assigned advisor is unavailable, ensuring a seamless customer experience.
• Maintain accurate customer and service records within dealership systems.

Requirements

Education & Training

• High school diploma or equivalent.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service and relationship-building abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong organizational skills and attention to detail.
• Valid driver's license with a clean driving record.

Experience

• Minimum of 2 years of experience in customer service or a related field preferred.
• Automotive dealership experience is a plus, but not required.

Benefits

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.

Regular Full-Time

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Temporary or Part-Time

• In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $22.59 - $29.94 USD per hour.