ASSISTANT SERVICE ADVISOR

How You'll Contribute

Do you have a passion for providing a Best-In-Class Customer experience? We are adding an Assistant Service Advisor to our Team at H+H Jeep Dodge RAM in Papillion! The Assistant Service Advisor supports the Service Advisor team by providing administrative and Customer Service assistance throughout the vehicle Service process. This role is responsible for handling clerical duties, processing repair orders, submitting Warranty and Service Contract claims, communicating with Customers regarding vehicle status, and ensuring a positive Customer experience. The Assistant Service Advisor serves as a key liaison between Customers, Technicians, and Service Advisors to help maintain efficient Service Department operations. Do you want to work for an employer who knows your value and encourages you to GROW in the company? This is an excellent opportunity to get your foot in the door and grow your career!

Responsibilities

• Partner with Service Advisors to support daily operations and deliver a Best-In-Class Customer Experience.
• Assist with Customer check-out, and other department needs.
• Build relationships with Customers by actively listening to their vehicle concerns and service needs.
• Complete vehicle walk-arounds with Customers to ensure clear communication and accurate documentation.
• Help coordinate the flow of vehicles on the Service Drive and throughout the shop.
• Process Repair Order (RO) submissions accurately and efficiently.
• Communicate vehicle status updates, maintenance recommendations, and repair information to Customers.
• Utilize industry-leading technology and digital tools to enhance the Customer experience.
• Enter and maintain accurate Customer and vehicle information in dealership systems.
• Complete Service Contract and Warranty claim submissions.
• Gain exposure to dealership operations while learning from experienced Service professionals.

Schedule

• Monday - Friday 8am to 5pm with a rotating Saturday of 8am to 1pm

Qualifications

• High energy, partnered with a positive attitude.
• Strong Customer Service Skills.
• You have top-notch communication skills.
• Excellent computer skills.
• A clean driving record.
• Ability to operate both automatic, manual and electric vehicles.
• Ability to read, comprehend information, and perform calculations.
• Ability to bend, push, climb, lean, twist, reach, kneel, crouch, and perform other maneuvers associated with the position.
• Able to lift 50-100 lbs. throughout the day.
• Walk briskly up to 500 yards frequently throughout a shift.

About H+H Jeep Dodge RAM (JDR)

• Best Places to Work in Omaha.
• Host of the Annual All Mopar and All Jeep Show.
• Air-conditioned Service Shop.
• New State-of-the-Art Facility opened in 2020!
• Best-in-Class Benefits.
• Family-owned dealership.
• Built-in toolboxes for Technicians.
• Market leading compensation.
• Best In Class culture – focus on indicators, not results – yearly reviews – trained support staff.
• State of the art facilities and equipment, toolboxes and special tools provided.
• Benefits that are competitive with all companies with similar head counts. We evaluate every year and update to lead our market.

What We Offer

Our Mission: We make the lives of our Clients and Associates better by providing a Best-in-Class experience for all.

Our Core Values:

• Thinking Big and Acting Small
• Obsessing Over Customer Experience
• Prioritizing Associate Success
• Striving to be Better Today Than Yesterday

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Long-Term Disability
• Life Insurance
• Accident Coverage
• Critical Illness
• Flexible Spending Account
• 401k with Company Match

Company Provided Benefits:

• H+H Paycheck Safety Net (Short-Term Disability)
• H+H Paid Maternity Leave
• H+H Parental Bonding Leave
• Employee Assistance Program
• $15,000 Group Life Insurance Policy paid by H+H
• Paid-Time Off (PTO): Available at day 90 of employment
• 6 Paid Holidays, without a waiting period
• Bereavement Leave (paid)

Discounts:

• Vehicle Purchase
• Parts & Service
• Detailing
• H+H Shine Shop
• Appearance Shop

Leadership Development Program: R.O.A.D Academy

• Real Talk
• Optimism
• Awareness
• Dare
• Includes 1x1 Coaching
• Includes a Monthly Masterclass

Community - The H+H Group

H+H proudly supports the Omaha community through strong local partnerships and a commitment to giving back. Every car sale contributes to helping those in need, creating a shared sense of purpose for both our customers and team members. See our community support: https://hh.group/community/

About the H+H Group - Who We Are

We are a company that provides a Best-in-Class experience that includes, promotes and respects the diversity within our company and client base. Best-in-Class is our mission for ALL Customer and Associate experiences at H+H. We do this by utilizing our hospitality and leadership guiding principles to continually develop ourselves to perform at a high level. We are looking for new members to join our Best-in-Class Team! H+H has been family-owned and operated since 1930, and has had the privilege to serve the Omaha Nebraska and surrounding communities. H+H offers career opportunities with the following brands – Chrysler, Dodge, Jeep, RAM, Chevrolet, KIA, BMW, MINI, Jaguar, and Land Rover.