Assistant Security Account Manager - Gov

Responsibilities

• Assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location.
• Assigns work tasks to Security Professionals and directs their work throughout the day.
• Supervises, motivates, coaches and trains Security Professionals.
• Evaluates the work performance of Security Professionals and makes recommendations regarding assignments.
• Maintains and updates Post Order manual and all other post and training information.
• Conducts on-the-job training for new employees.
• Manages and supervises all sub-units within the Security Department.
• Generates work orders and attached paperwork for extra security coverage requests.
• Responds to minor incidents and ensures appropriate action is taken.
• Identifies and addresses personnel problems and forwards issues to appropriate managers.
• Makes recommendations for counseling and/or disciplinary action, including termination.
• Responds to client or site emergencies as needed.
• Maintains positive client/security relationships through frequent tenant/client contact and support.

Qualifications

• Minimum high school diploma or equivalent.
• Minimum three (3) – five (5) years of professional-level experience required.
• Prior experience in the security industry, law enforcement and/or military required.
• Valid state Guard License or application and issuance prior to employment.
• Successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Maintain current active status of Guard License at all times.
• Valid Driver’s License with at least one year of driving experience, a clean driving record, minimum level of insurance, and ability to safely operate a vehicle.
• Energetic and focused personality with a demonstrated ability to take initiative, handle multiple assignments, and manage deadlines.
• Strong customer service orientation, ability to resolve client issues professionally, and de-escalate situations.
• Professional, articulate, and able to use good independent judgment and discretion.
• Effective verbal and written communication skills.
• Ability to train and coach others and enforce post orders, security standards, and company policies.
• Available to work outside normal shift schedule on an as-needed basis and accessible by phone or pager 24/7 for emergency response.