Assistant Sales Manager (Call Center)

About the role

Assisting in mentoring and supporting the Sales Agent Department to achieve individual and team revenue goals.
Providing day-to-day guidance to U65 Team Captains and collaborating with Medicare and ACA Managers to support sales performance.
Encouraging a positive and collaborative team environment focused on customer satisfaction and excellence.
Monitoring attendance reports and supporting strategies to improve attendance across the team.
Assisting with training updates and professional development programs, including scheduling agent shadowing.
Tracking KPIs, reporting performance trends, and supporting teams in meeting or exceeding performance goals.
Helping identify performance improvement opportunities and assisting in implementing corrective actions.
Managing spiff tracking for agents and ensuring timely reporting.
Facilitating communication with vendors for feedback and transparency.
Assisting in the schooling and licensing process for new Sales Agents.
Supporting call reviews, resolving issues, and addressing agent concerns.
Aiding in developing captains to better manage and understand their teams.
Assisting with call routing and managing agent priorities.
Promoting a positive work culture in both remote and in-office settings.
Supporting onboarding new agents, monitoring performance, assisting with monetary fines, documenting company violations, and recommending terminations when necessary.
Assisting with ad hoc projects and/or day to day tasks.

Responsibilities

• Assisting in mentoring and supporting the Sales Agent Department to achieve individual and team revenue goals.
• Providing day-to-day guidance to U65 Team Captains and collaborating with Medicare and ACA Managers to support sales performance.
• Encouraging a positive and collaborative team environment focused on customer satisfaction and excellence.
• Maintaining attendance reports and supporting strategies to improve attendance across the team.
• Assisting with training updates and professional development programs, including scheduling agent shadowing.
• Tracking KPIs, reporting performance trends, and supporting teams in meeting or exceeding performance goals.
• Helping identify performance improvement opportunities and assisting in implementing corrective actions.
• Managing spiff tracking for agents and ensuring timely reporting.
• Facilitating communication with vendors for feedback and transparency.
• Assisting in the schooling and licensing process for new Sales Agents.
• Supporting call reviews, resolving issues, and addressing agent concerns.
• Aiding in developing captains to better manage and understand their teams.
• Assisting with call routing and managing agent priorities.
• Promoting a positive work culture in both remote and in-office settings.
• Supporting onboarding new agents, monitoring performance, assisting with monetary fines, documenting company violations, and recommending terminations when necessary.
• Assisting with ad hoc projects and/or day to day tasks.

Requirements

You have experience leading sales agents, particularly in a 1099 sales environment, and thrive in a dynamic, fast-paced setting.
An active 215 License is ideal.
You possess strong communication skills across all channels (written, email, phone) to effectively connect with team members and stakeholders.
You are a self-starter who can take initiative, manage day-to-day tasks, and adapt quickly to evolving priorities.
You are detail-oriented and skilled in completing call reviews, conducting 1:1s, and pulling reports to monitor performance and identify areas for improvement.
You have excellent presentation skills to convey key insights, guide team discussions, and deliver impactful updates to leadership.
You bring a deep understanding of sales operations within the health insurance industry, including U65 products and market trends.
You have a collaborative mindset and can assist in mentoring team captains and agents to help them achieve their goals.
You are tech-savvy, proficient in tools such as Microsoft Office, Google Suite, and sales-related software, enabling you to enhance operational efficiency.
You are committed to compliance, ensuring adherence to industry standards and regulations.

Qualifications

• You have experience leading sales agents, particularly in a 1099 sales environment, and thrive in a dynamic, fast-paced setting.
• An active 215 License is ideal.
• You possess strong communication skills across all channels (written, email, phone) to effectively connect with team members and stakeholders.
• You are a self-starter who can take initiative, manage day-to-day tasks, and adapt quickly to evolving priorities.
• You are detail-oriented and skilled in completing call reviews, conducting 1:1s, and pulling reports to monitor performance and identify areas for improvement.
• You have excellent presentation skills to convey key insights, guide team discussions, and deliver impactful updates to leadership.
• You bring a deep understanding of sales operations within the health insurance industry, including U65 products and market trends.
• You have a collaborative mindset and can assist in mentoring team captains and agents to help them achieve their goals.
• You are tech-savvy, proficient in tools such as Microsoft Office, Google Suite, and sales-related software, enabling you to enhance operational efficiency.
• You are committed to compliance, ensuring adherence to industry standards and regulations.

Skills

• Experience leading sales agents, particularly in a 1099 sales environment.
• Strong communication skills (written, email, phone).
• Self-starter with ability to manage day-to-day tasks and adapt to evolving priorities.
• Detail-oriented with skills in call reviews, 1:1s, and report analysis.
• Excellent presentation skills.
• Deep understanding of sales operations within the health insurance industry.
• Collaborative mindset for mentoring team captains and agents.
• Tech-savvy proficiency in Microsoft Office, Google Suite, and sales-related software.
• Committed to compliance and adherence to industry standards and regulations.

Benefits

• 15 days PTO per calendar year.
• Health, Dental, Vision Insurance after 3 month Probationary Period (Optional).
• 401 K + Matching after 3 month Probationary Period (Optional).
• Great career development opportunities.
• Monthly Team Lunches.
• Annual Company Events.

Pay

Salary Range: $75,000 - $90,000

Schedule

Location & Hours
Our office is located in Fort Lauderdale, Florida.
We are ideally looking for someone that can commute to our Office with hybrid flexibility.
Hours of operation will be from 9 AM-7 PM Monday-Thursday, 9 AM-5 PM Friday.
Open Enrollment Period the Hours of Operation are extended to weekends and weeknights.