Assistant Sales Manager

About the role

The Assistant Sales Manager for Driving Academy serves as the first line of leadership and excellence in sales. This role involves representing the organization professionally, building rapport by providing information, giving recommendations, and communicating with the highest level of integrity. The role requires expertise in inside sales, directing the customer experience, and guiding warm leads through the sales process from start to finish.

Responsibilities

• Communicates with customers and leads to identify and understand their needs; identifies and suggests programs and packages to meet those needs and obtain authorizations from leads with the highest level of integrity
• Maintains outbound/inbound phone call volume with warm leads to set sales appointments
• Conducts sales presentations within Driving Academy’s office environment in accordance with standard operating procedures
• Processes payments made by cash, check, and/or credit card
• Fields customer questions and complaints, and ensures appropriate information or action is taken; when the issue is beyond the representative’s knowledge or authority, forwards it to the appropriate staff
• Instructs new students on procedures in the classroom and school
• Ensures customer documentation and service requests are compliant with organizational and state/federal policy
• Processes invoices, and related documents
• Maintains communication with existing and previous customers via telephone call, text messaging, email, and oral presentation
• Utilizes the company’s CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
• Master company knowledge of services model
• Performs other related duties as assigned

Requirements

• Excellent sales and negotiation skills
• Detailed knowledge of inside sales strategies
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Excellent organizational skills, attention to detail, and follow-up approach
• Ability to effectively communicate with team members, management, and customers in verbal, telephone, and written format
• Ability to maintain a professional demeanor and appearance
• Competitive mindset to WIN, while maintaining a team-oriented attitude
• Ability to maintain a positive attitude and function well while working in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite, Google Suite, or related software
• Proficient with CRM software

Education and Experience

• High school diploma or equivalent required
• Bachelor’s degree in Marketing, Sales, Business, or related field preferred
• Minimum 5 years of sales experience, including inside sales and telecom sales
• At least 2 years in a supervisory capacity
• Fluency in English and Spanish required
• Ability to spend prolonged periods of time standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computer
• Requires ability to occasionally lift up to 15 lbs
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

Benefits

• Health Insurance Subsidy
• Paid Holidays
• PTO Program
• 401K
• Tuition Reimbursement
• Professional Sales Training & Development Opportunities
• Sick Leave

Commitment to Diversity

Driving Academy is committed to diversity and hiring local talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and across interactions with clients, candidates, and partners.