Assistant Safe House Manager

About the role

The Assistant Safe House Manager plays a vital role in streamlining the operation of the WINGS Chicago Safe House, ensuring a comfortable and safe environment for clients fleeing domestic violence. This position oversees daily operations, supports team members, and contributes to creating a safe home for families and individuals through leadership, problem-solving, and compassion.

Responsibilities

• Oversee day-to-day operations of the Safe House, including supervision, training, and scheduling of House Advocates, volunteers, and interns.
• Assist in processing and storing donations; conduct and approve intake and eligibility evaluations.
• Ensure the building is safe, secure, and sanitary; coordinate and oversee activities related to policies and procedures.
• Oversee day-to-day operations of the Crisis Line and provide intervention, counseling, education, safety planning, and referrals to callers.
• Support Safe House guests by providing emotional support, modeling daily living skills, assisting with case management, conducting conflict resolution and crisis intervention, and facilitating support groups.
• Work with the Safe House Team to provide a continuum of services and ensure guest needs are met.
• Maintain timely and accurate records, including client files, statistics reports, and census data.
• Teach and/or assist in supervising the WINGS 40-hour domestic violence training and other CEU-required classes.
• In the absence of the Safe House Manager, ensure staff are supported and have the resources to perform their jobs.
• Perform additional duties typically handled by the Safe House Manager as requested.
• Uphold standards for proper food safety.
• Attend and participate in all required meetings and trainings.
• Report child abuse to the Department of Children and Family Services as mandated by law and in accordance with agency procedures.
• Work evening, weekend, overnight, and holiday shifts to ensure 24-hour facility staffing.
• Serve as on-call for Safe House emergencies, staff questions, and staff absences as needed.
• Perform additional responsibilities as assigned.

Requirements

• Bachelor’s degree in social services, a closely related field, or equivalent work experience.
• 2 years of supervisory experience and experience working with clients facing domestic violence, homelessness, mental health issues, and/or substance abuse.
• 40-hour domestic violence training preferred.
• CPR & First Aid Certification preferred.
• ICDVP credential preferred.
• Food Safety and Sanitation Certification preferred.
• Bilingual (Spanish) preferred.
• Strong team player with the ability to interface with varied personalities and temperaments.
• Commitment to diversity, equity, and inclusion.
• Ability to work efficiently and independently with strong organizational, project management, interpersonal, and problem-solving skills.
• Skilled in working with sensitive issues and maintaining professional boundaries with clients.
• Demonstrated professionalism, flexibility, good judgment, and commitment to teamwork.
• Ability to handle crisis situations and demonstrate strong leadership skills.
• Excellent working knowledge of Microsoft Office Suite.
• Commitment to providing a safe, non-judgmental environment where families can identify and access their strengths and become aware of the impact of domestic violence.

Benefits

• 403b Retirement Plan
• 403b Employer Match
• Dental Insurance
• Medical Insurance
• Health Savings Account
• Paid Time Off
• Vision Insurance
• Employee Assistance Program (EAP)

This is a regular, full-time, salary-exempt position.