Assistant Retail Manager
About the role
The Assistant Retail Manager serves as the on-duty operations leader for all Food & Beverage outlets at the Georgia Center for Continuing Education & Hotel, providing shift-level management across the Bulldog Bistro, coffee bar, and Savannah Room. This position oversees daily dining operations and leads a diverse team of hospitality professionals, including full-time and part-time baristas, retail staff, and servers. Reporting to the General Manager of Restaurants, the Assistant Retail Manager supports a service-driven culture that emphasizes guest satisfaction, employee engagement, and compliance with health and safety standards.
Responsibilities
Serve as the on-duty shift lead for Food & Beverage operations, including the Bulldog Bistro and Bar, and Savannah Room.
Supervise and support frontline staff to ensure consistent delivery of high-quality food, beverage, and customer service.
Actively manage floor operations, resolve guest concerns, and adjust staffing or service flow as needed to maintain service excellence.
Maintain inventory levels for food, beverage, and operational supplies. Identify shortages or discrepancies and communicate needs to staff to support uninterrupted service.
Model professional hospitality standards and promote a positive, service-oriented environment for guests and staff.
Oversee daily cash handling processes, including cash drawer counts and reconciliation, Point of Sale reporting, tip compliance, and timely submission of accurate deposits to the Business & Finance Department.
Ensure compliance with established operational procedures, cleanliness standards, food safety regulations, and service expectations.
Monitor food presentation, outlet appearance, and sanitation practices to meet or exceed guest expectations.
Uphold health and safety standards for both guests and employees.
Oversee responsible alcohol service in accordance with state law and University policy.
Identify opportunities to improve service efficiency, consistency, and overall guest experience.
Support cross-training efforts to promote operational flexibility and staff growth.
Build and maintain positive relationships with regular patrons and campus partners.
Provide personalized service and respond professionally to guest feedback and concerns.
Communicate guest feedback and service trends to management as appropriate.
Contribute to an environment that encourages repeat business and positive guest experiences.
Support other departments within the Georgia Center as assigned, particularly during high-volume periods or special events.
Requirements
High school diploma or equivalent and 5 years of related experience.
Ability to multitask, prioritize, and work effectively in a fast-paced service environment.
Strong organizational and time-management skills.
Effective verbal and written communication skills.
Ability to lead, coach, and support frontline service staff.
Strong customer service skills with the ability to resolve guest concerns.
Ability to build and maintain positive working relationships with staff, management, and patrons.
Proficiency in Microsoft Word and Excel; ability to learn POS and scheduling systems.
Working knowledge of food safety, sanitation, and workplace safety standards.
Flexibility to adapt to changing operational needs and work varied schedules.
Qualifications
High school diploma or equivalent.
5 years of related experience.
Skills
Ability to multitask, prioritize, and work effectively in a fast-paced service environment.
Strong organizational and time-management skills.
Effective verbal and written communication skills.
Ability to lead, coach, and support frontline service staff.
Strong customer service skills with the ability to resolve guest concerns.
Ability to build and maintain positive working relationships with staff, management, and patrons.
Proficiency in Microsoft Word and Excel.
Ability to learn POS and scheduling systems.
Working knowledge of food safety, sanitation, and workplace safety standards.
Flexibility to adapt to changing operational needs and work varied schedules.
Benefits
Retirement plan: TRS or ORP.
Benefits eligible.
Full-time employment.
Employee benefits package.
Pay
$40,000-46,000
Schedule
40-hour work week, to include evenings and weekends as required.
Contact Information
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name: Leta Salazar
Recruitment Contact Email: leta.salazar@uga.edu