Assistant Retail Manager

About the Company

We believe Running Changes Everything. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. We pride ourselves on having an inclusive environment and delivering unmatched service when outfitting every customer. We run together to solve problems, reach goals, encourage others, and champion our brand.

Overview

As an Assistant Retail Experience Manager at Fleet Feet, you’ll play a key leadership role in shaping store culture, supporting daily operations, and delivering a consistent, world-class retail experience. You’ll work closely with the Operating Partner to help lead the team, energize the sales floor, and support the growth and development of our Outfitters (Retail Sales Associates). This hands-on role focuses on creating an exceptional customer journey while empowering team performance through coaching, scheduling, and daily direction.

Responsibilities

• Support the recruiting, onboarding, and development of Outfitters to ensure excellence in service and sales
• Lead by example on the sales floor, delivering the Fleet Feet Outfitting Experience with energy and care
• Act as a shift leader, directing floor operations and assisting with real-time coaching
• Foster a high-performance team culture by recognizing achievements and encouraging accountability
• Provide clear communication across the team to ensure alignment on goals, priorities, and customer needs
• Assist with scheduling, operational support, and the execution of store events and initiatives
• Help resolve customer issues quickly and professionally, prioritizing satisfaction
• Contribute to a positive, collaborative, and inclusive work environment

Requirements

• At least 1 year of retail leadership experience in a customer-facing environment
• Flexible availability, including evenings, weekends, and holidays
• Demonstrated ability to deliver an outstanding customer experience
• Leadership skills in coaching, team motivation, delegation, and conflict resolution
• Proven experience with retail operations such as scheduling, inventory, and floor management
• Strong communication and interpersonal skills
• Highly organized and capable of managing multiple priorities in a fast-paced setting
• Passionate about team development, recognition, and growth
• Self-motivated, detail-oriented, and aligned with Fleet Feet’s mission and values

Benefits

• 401(k) with 4% Company Match: Available to employees aged 21+ at company-owned stores.
• Exclusive Discounts: Enjoy savings on industry-leading products and specialized training programs.
• Professional Development: Grow your career through mentorship opportunities, employee resource groups, and ongoing learning sessions.
• Community Engagement: Get involved in local outreach and service initiatives that align with our purpose-driven mission.
• Inspiring Team Culture: Join supportive, passionate teammates who live the mission every day.
• Full-Time Benefits: Employees working 30+ hours per week can explore healthcare, wellness, and more.
• Part-Time Benefits: Employees working 15–29 hours per week can explore healthcare, wellness, and more.

Why You'll Love It Here

• Lead with Impact: Help guide a passionate team and shape a high-performing store culture
• Growth-Focused: Develop your leadership skills in a collaborative, purpose-driven environment
• Customer Connection: Make a difference every day by helping people find the right fit for their goals
• Team Energy: Be part of a motivated and engaged store team that values trust, purpose, and positivity
• Career Advancement: Gain management experience with opportunities for future development