Assistant Retail Manager

About the role

Legacy European Wax Center is the nation's leading provider of out-of-home waxing services, with over 1,000 locations across the U.S. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.

Responsibilities

• Lead the center’s business and team in the Center Manager’s absence, including during PTO, meetings, and other scheduled time away
• Understand center KPIs and use performance insights to identify opportunities, guide priorities, and drive results
• Meet and exceed Wax Pass and retail sales goals
• Coach Associates on effective selling behaviors and provide ongoing performance feedback and development
• Deliver an exceptional guest experience from check-in to check-out
• Lead guest experience follow-up, including reviewing and responding to guest returns daily as needed
• Partner with the Center Manager to resolve guest concerns in a timely manner
• Assist in daily operations, scheduling, and team support
• Assist with onboarding and training
• Ensure a high standard of cleanliness
• Motivate and coach team members to achieve success through performance, increased sales opportunities, and profitability
• Build lasting relationships with guests and team members
• Support center and market growth through grassroots marketing efforts, including distributing referral cards outside the center, completing contact follow-up, and helping Wax Specialists do the same
• Partner with the Center Manager to build networking relationships within the local community and create a strong pipeline of center talent
• Participate in local events to increase awareness and drive additional guest traffic
• Support center growth through sales and service excellence
• Take ownership and accountability for creating a positive work environment
• Celebrate positive Associate performance and partner with the Center Manager to identify performance opportunities for ongoing feedback and development
• Support the Center Manager in recruiting and training quality candidates who reflect the EWC brand and will deliver the desired results

Qualifications

• 1–2 years of experience (retail and/or beauty preferred, but not required)
• Prior leadership experience with strong Associate coaching and development skills
• Working knowledge of key performance indicators (KPIs) and how to leverage them to improve business results
• Aspiration and readiness to develop into a Center Manager role within 6–12 months
• Flexible availability is required to support business needs
• Prior keyholder experience is a plus
• Positive, friendly, and upbeat personality
• Ability to thrive in a fun, fast-paced environment
• Ability to address and resolve guest concerns promptly using sound judgment, empathy, and a solutions-oriented approach
• Team player with strong communication skills
• Must be open to supporting and/or transferring to neighboring locations and pursuing opportunities to grow with the company as we continue to expand

Requirements

Physical Requirements: Ability to stand for extended periods, lift/move up to 25 lbs., and reach items stored at various heights. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Additional earnings commission opportunities + performance-based bonuses
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid Time Off Bank (vacation, personal, and sick time)
• Pet insurance
• Employee discounts (free waxing services + 40% off retail products)
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Wellness Program participation

Pay

Additional earnings commission opportunities + performance-based bonuses.

Schedule

This is a full-time leadership role. Flexible availability is required to support business needs, including a mix of opening, closing, and weekend shifts. Assistant Center Managers are typically expected to work two Saturdays