Assistant Retail Experience Manager

Responsibilities

• Work in tandem with the RXM to manage and support the store
• Manage the onboarding, new hire training and ongoing development of retail sales associates to ensure excellence in service and sales
• Lead by example on the sales floor, delivering the Fleet Feet Outfitting Experience with energy and care
• Act as a manager on duty, for both customers and staff, directing floor operations and assisting with real-time coaching
• Foster a high-performance team culture by setting expectations, delegating, recognizing achievements and encouraging accountability
• Provide clear communication across the team to ensure alignment on goals, priorities, and customer needs
• Aid with scheduling changes, operational support, and the execution of store events and initiatives
• Resolve customer issues quickly and professionally, prioritizing satisfaction
• Contribute to a positive, collaborative, and inclusive work environment

Qualifications

• 1 year of retail leadership experience in a customer-facing environment, required
• Demonstrated ability to deliver an outstanding customer experience
• Ability to train new employees, follow process and remain goal oriented
• Leadership skills in coaching, team motivation, delegation, and conflict resolution
• Proven experience with retail operations such as scheduling, inventory, and floor management
• Strong communication and interpersonal skills, including ability to communicate clearly and effectively with the RXM
• Highly organized, capable of managing multiple priorities in a fast-paced setting
• Passionate about team development, recognition, and growth
• Self-motivated, detail-oriented, and aligned with Fleet Feet’s mission and values
• Capable of lifting and carrying 15–25+ lbs. and working on your feet in a retail setting