Assistant Restaurant Manager - The Circular

About the role

The Assistant Restaurant Manager will be responsible for assisting in the management and administration of food and beverage operations in a fast-paced, high-volume, casual dining environment at the assigned restaurant. This position will proactively monitor guest service and hospitality standards to AAA 4 & 5 Diamond/Mobil star levels.

Job Duties

• Provide hands-on leadership on the floor, monitoring service, guest satisfaction, and the correct flow of service in the restaurant.
• Participate in the Manager on Duty (M.O.D.) program.
• Interview, hire, train, schedule, and motivate staff.
• Ensure staff is knowledgeable about all products available to our guests and can effectively sell them.
• Oversee dining reservations.
• Conduct effective daily pre-service lineups and provide staff with relevant information that will best allow them to deliver the best possible experience to our guests.
• Assist the Restaurant Manager with forecasting, scheduling, and controlling labor and expenses while ensuring a safe and sanitary work environment.
• Collaborate with the Restaurant Manager and F&B Director to discuss menus, service, marketing strategies, and guest comments/concerns, and recommend improvements.
• Ensure that the staff is being provided with the necessary tools that will help them succeed in delivering excellent service to our guests within the parameters of the budget.
• Complete all payroll and revenue reports as required on their shift.
• Perform other duties as assigned.

Qualifications

• Minimum of 3 years of related experience.
• Industry Experience - Full-Service Restaurant
• 18 years of age or older.
• Completion of high school or GED
• Post-Employment - ServSafe Allergen, ServSafe Manager, and RAMP Certifications. Must obtain certifications as a condition of continued employment.

Knowledge, Skills, and Abilities

• Thorough knowledge of food and beverage service.
• The ability to prepare staff schedules in a unionized environment allows for appropriate service while controlling labor costs and overtime.
• The ability to understand all menu items offered with an expert knowledge of wine, spirits, and mixology.
• Operate the department under the laws set forth by the Pennsylvania Liquor Control Board.
• The ability to use a computer system for Point of Sale (guest check: ordering, printing, and closing) as well as shift reports.

Job Demands

• Reaching Forward: Frequent (34-66%)
• Lifting: Frequent (34-66%) (35lbs maximum weight)
• Reaching Overhead: Frequent (34-66%)
• Bending: Frequent (34-66%)
• Standing: Constant (>67%)
• Walking: Constant (>67%)
• Must be able to speak and read the English language.

Schedule

Schedule will vary according to operating needs, but will include days, evenings, weekends, and holidays.

Benefits

• FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID
• Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working
• 401K Contribution
• Paid time off