Assistant Restaurant Manager
The Inn at Little Washington, nestled in the foothills of the Blue Ridge Mountains, is a renowned destination known for its Michelin 3 Stars, Forbes 5 Stars, and numerous accolades. Since 1978, we have been dedicated to providing exceptional culinary experiences and hospitality.
About the role
The Assistant Manager for Patty O’s plays a crucial role in the daily operations of the restaurant, serving as a liaison between the Restaurant Manager and Chef Patrick O’Connell. This position requires strong leadership skills, attention to detail, and the ability to foster a high level of guest satisfaction.
Responsibilities
- Enforce adherence to 5-Star/5-Diamond standards and IALW policies.
- Facilitate and ensure exceptional service.
- Establish consistency in performance reviews and accountability.
- Contribute to the evolving job description, onboarding, and testing regimes.
- Create weekly schedules and assist staff with scheduling needs and time off requests.
- Track and document lateness and absences.
- Create daily floor plans.
- Achieve targeted labor cost while ensuring adequate coverage to exceed guest/our expectations.
- Audit Paycom.
- Interview candidates; onboard and train new hires.
- Evaluate staff performance and coach/counsel, as necessary.
- Conduct daily pre-shift meetings and elicit feedback from the service/kitchen staff.
- Ensure that clean and healthy dining/service areas are maintained.
- Actively promote the minimization of labor cost and loss prevention.
- Displays excellent leadership skills managing the team of Patty O’s Café and Bakery.
- Holds staff accountable in completion of opening, midday and closing checklists/procedures.
- Responsible for training new staff on proper procedures and verbiage.
- Responsible for keeping training materials up to date and current.
- Develops rapport with guests and displays positive guest experience interactions.
- Takes notes on guest experiences and feedback to execute daily recap communication email.
- Update guest Tock profile.
- Able to field guest complaints and confidently produce solutions to issues that arise.
- Ability to read the room, and delegate work as needed.
- Promotes and recommends menu options to guests.
- Maintains inventories by replenishing and ordering products.
- Maintains equipment by cleaning, troubleshooting, and scheduling repairs.
- Maintains a safe and healthy work environment by following organization standards and sanitation regulations.
- Evaluates and modifies processes to improve efficiency and quality of service.
- Supervise bakery and cafe staff and assist, as needed, to ensure guest experience meets our standards.
- Gather guests’ feedback and recommend improvements to our menus or operation.
Qualifications
- Prior restaurant management experience.
- Prior luxury/fine dining restaurant experience.
- Excellent communication skills.
- Guest interaction skills.
- Organizational prowess.
- Must be at least 21 years of age.
- Ability to work nights, weekends, and holidays.
- Must have a fine diligence.
- Ability to multi-task in a fast-paced environment.
- Desirable: Ability to speak French or Spanish.
- Computer training, preferably in Excel, Microsoft Word, etc.
- Knowledgeable of ResortSuite, Paycom, and Tock.
- Must have reliable transportation.
- Ability to cross-train across multiple departments and assist when needed.
Physical Demands
- Must be able to lift 30+ lbs.
- Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.
The Inn at Little Washington is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.