Assistant Restaurant Manager

About the role

The Assistant Manager oversees all day-to-day operations of the restaurant, ensuring a memorable guest experience. This role is part of the management team in the Food and Beverage Department.

Responsibilities

• Delivers internal and external guest service the Nemacolin way.
• Builds and retains guest relations and acts as a mentor to other employees and coworkers.
• Communicates directly and on behalf of the owner, executives, associates, family members and others, on matters related to the owner's interests.
• Maintains financial goals in accordance with the budget.
• Works closely with the Chef de Cuisine and Restaurant Manager to create a collaborative atmosphere.
• Completes critical deliverables with a hands-on approach, including drafting letters and responding to guest concerns.
• Ensures accurate and timely submission of payroll.
• Attends all mandatory meetings within the department and resort.
• Follows up with guest concerns in a timely manner.
• Achieves and sustains Forbes Five Star and/or Four Diamond standards through guest interactions.
• Engages associates and provides feedback on creating a positive atmosphere.
• Creates work schedules to ensure adequate staffing during dining periods.
• Assists in creating the yearly operating budget.
• Manages workflow orders while developing positive relationships between FOH and BOH.
• Provides impartial coaching and instructive feedback to all Food and Beverage leaders during training, service, and recovery investigations.
• Reviews resort daily financial reports and responds accordingly by providing feedback and recommendations.

Requirements

• Associate’s degree required in Hospitality or related field; bachelor’s degree preferred.
• 1-year supervisory experience in a Food & Beverage Restaurant or outlet.
• Experience in a Forbes four or five-star rated restaurant is preferred; superior customer/guest service relations experience required.
• Outgoing personality and knowledge of superior customer service training.
• Excellent communication skills and the ability to manage workflow orders while developing positive relationships.
• At least 18 years of age.
• Able to work varying shifts, including evenings, weekends, and holidays.
• Ability to speak English fluently.
• Knowledge of and ability to operate Microsoft Office Programs – Word, Excel, PowerPoint, etc.
• Proven track record of staff development and retention.
• Demonstrated interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.
• Able to lift/push/pull/carry no more than 5-30 lbs.
• Ability to stand continuously for 95%, operate equipment for 15%, kneel for 20%, bend for 50%, climb for 35%, and drive for 0% of their scheduled shift.

Qualifications

• Excellent attention to detail and ability to multi-task in high-pressure situations while maintaining confidentiality.
• Outstanding time-management skills, with proven ability to accomplish numerous tasks and challenging priorities in an effective and timely manner.
• Independent and advanced decision-making for complex problems by utilizing critical thinking, analysis, and problem-solving.
• Ability to communicate effectively and professionally with external contacts and all levels of associates.
• Ability to use all required office equipment in an effective and efficient manner.

Skills

• Knowledge of and ability to operate Microsoft Office Programs – Word, Excel, PowerPoint, etc.
• Excellent communication skills.
• Outgoing personality.
• Superior customer/guest service relations experience.
• Proven track record of staff development and retention.
• Proven ability to utilize critical thinking, analysis, and problem-solving.
• Excellent time-management skills.
• Ability to communicate effectively and professionally with external contacts and all levels of associates.
• Ability to use all required office equipment in an effective and efficient manner.

Benefits

• Competitive compensation and attractive 401(k) program.
• Medical, dental, and vision coverage available.
• Paid time off.
• Educational and career advancement support.
• Savings across resort dining, retail, spa, and activities.
• Discounted associate meals, dry cleaning, and uniform services.
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

Pay

Compensation is competitive and includes a robust benefits package.

Schedule

Varying shifts, including evenings, weekends, and holidays.