Assistant Residential Property Manager

About The Company

Onni has been building communities for people to live, work, and play for over half a century. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

Responsibilities

• Maintains and creates monthly A/R duties including but not limited to “Pre-Month End” and “Accounting Month End” reports.
• Carries out administrative A/P duties including an active purchase order system, coding invoices, and submitting them to the Head Office within the mandated time frame.
• Oversees, prepares, and carries out legal processes, property accounting, weekly reporting, rent collection, delinquency management, Notices to Pay Rent or Quit, evictions, collections, and balanced owed letters.
• Manages all incoming invoices and prepares them for Signatures/delivery to Head Office.
• Collaborates with the Service Team. Tracks resident service requests to ensure accuracy and resident satisfaction. Works with the Service Team to ensure an exquisite tour path.
• Understands every aspect of the customer experience. Offers recommendations and works to find the right solutions. Persistently cares for the level of service each new and existing resident is receiving.
• Executes a marketing plan and reviews reporting to ensure effective application of resources.
• Creates and delivers any general notices to the residents.
• Creates, prints, and distributes reports required by the office or service team.
• Creates and produces any forms, notices, marketing collaterals as directed.
• Creates and delivers notices to vendors.
• Supports leasing staff by performing all duties of a Leasing Consultant when needed.
• Helps plan and hosts monthly resident functions.
• Ensures that the office is always clean and that all workstations and filing areas are kept organized as per company policy. Maintains office inventory and orders supplies as needed.
• Ensures that the property office is organized and runs smoothly as per company policies and procedures in the absence of the Manager.
• Responsible for validation of all data entry including prospect, traffic, applications, leases, move-outs, deposits, and closing reports.
• Complies with Company’s policies and procedures, safety rules and regulations, and all applicable local, state, and federal laws.
• Successfully completes all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.
• Performs other duties assigned.

Requirements

• Positivity-infused leadership style with the ability to persuade and negotiate well with others.
• 3 years in Residential Property Management with a proven track record in sales and administrative responsibility.
• Demonstrated ability to read, write, and communicate effectively in English. Ability to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property’s operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents.
• Strong proficiency in using property management software, preferably Yardi.
• Excellent experience in MS Excel, MS Word, MS Outlook, and MS Windows.
• Demonstrates initiative, personal awareness, professionalism, integrity, professional appearance, and exercises confidentiality.
• High School diploma or GED (College degree, preferred) and an employment history that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community.

Benefits

• Competitive pay and a comprehensive benefit package.
• Health Savings Account, Flexible Spending Account, Employee Assistance Program.
• Annual Education Allowance.
• Generous Referral Program.
• Fun and collaborative company culture with lots of team-building events.
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel.

Pay

$70,000 - $80,000

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.