Assistant Residence Club Manager

Key Responsibilities

• Assists with the development and implementation of goals, objectives, policies, procedures and work standards for the Residence Club.
• Identifies Owner needs and provides information regarding policies, services and amenities.
• Responsible for sending pre-arrival letters and maintaining arrival spreadsheets.
• Captures coordination with Housekeeping in regard to early/late guests, VIP’s and group activity.
• Ensures Owners’ Lounge and all Residence Club grounds are kept neat and tidy.
• Ensures Owners’ Lounge is stocked with proper items on a daily basis.
• Maintains and updates inventory of Owner Storage on property.
• Aids the Manager in implementing rental release procedures and ability to release units into the program.
• Aids the Manager in Residence and room details as well as Club Access Rules and Regulations in order to process reservation requests or cancellations if needed.
• Notifies engineering of areas needing maintenance.
• Aids in resolving Owner complaints/queries satisfactorily while maintaining a courteous and helpful demeanor.
• Contributes to the efficiency and effectiveness of the Residence Club’s service to its Owners by offering suggestions or guidance on Residence Club topics.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Presents oneself in a professional and courteous manner when speaking with Owners and Hotel guests.
• Makes it a point to get to know Owners, their friends and family members.

Benefits

• Free onsite shift parking
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO for Full Time Year-Round up to 4 weeks a year
• Wellness Bonus if worked through full season until ski area closing
• Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Free onsite Chef prepared employee dining room with hot meals and salad bar