Assistant - Registration

Assists with the appeals process which includes the review, approval, issuance of refunds when appropriate for students seeking refunds, or administrative withdrawals.

Responsibilities

• Assists with processing academic transcripts and working in conjunction with a third-party company to securely exchange electronic transcripts.
• Reviews, approves, and tracks Joint Agreements for those students pursuing a certificate or degree program not offered at Harper College.
• Reviews and makes decisions for requests to exceptions of the College overload, course prerequisite and course overrides.
• Establishes and approves residency requirements for all students enrolled on a semester-by-semester basis.
• Assists with the articulation and enforcement of the College’s Assessment and Testing procedures.
• Processes student schedule changes throughout the semester, assists division offices with batch registration of dual credit and selective admissions students and maintains electronic registration files for all transactions.
• Provides direction to and assists with training and scheduling of full time and temporary registration staff and cross training of other college staff.
• Answers and responds appropriately to students by way of managing a busy, multi-line phone system, email, chat and responding to in-person queries and provides counter assistance.
• Assist students in problem solving and making appropriate referrals.
• Processes departmental changes for withdrawn courses, audits, and math lab transfers.
• Screens returned mail and distributes information to appropriate staff.
• Ensures that Harper’s policies and procedures are applied fairly and consistently.
• Assists in maintaining effective working relationship with academic colleges and departments.
• Works independently to provide continued enhancement of student services and registrar unit operations
• Assists Registrar's Office with special projects as assigned.
• Performs related duties as assigned.

Qualifications

• Associate Degree and Microsoft Office and Excel Proficiency required.
• Two years of general office experience.
• Experience in admissions, customer service, and record keeping required.