Assistant Recreation Manager

Location: 6000 W. Osceola Parkway, Kissimmee, FL 34746, United States. Schedule: Full Time. Position Type: Management. Pay Range: $21.63–$27.88 per hour. Bonus Eligible: Yes.

About the role

Assists with managing aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Assists with continually striving to improve guest and employee satisfaction and maximizing the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.

Requirements

• High school diploma or GED; 1 year experience in recreation/health club operations or related professional area.
• OR 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

Responsibilities

Assisting with Recreation Operations

• Supervises and manages employees.
• Supports day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
• Monitors quality, standards and meets the expectations of the customers on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Schedules events, programs, and activities, as well as the work of others.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supports the management of outside vendors including water sports and scuba.
• Assists with managing group activities including sand painting, bon fires, and team building events.
• Orders and manages necessary supplies.
• Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Assists with managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
• Assists with managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.

Providing and Ensuring Exceptional Customer Service

• Serves as a role model to demonstrate appropriate behaviors.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by