Assistant Psychiatric Practice Manager

About the role

The Assistant Psychiatric Practice Manager supports day-to-day clinic operations to promote efficient patient flow, monitors schedules, appointment utilization, and staffing coverage, assists with implementation and maintenance of standardized workflows, identifies operational barriers and escalates issues appropriately, and supports performance documentation at the direction of the Practice Manager.

Responsibilities

• Maintains accurate and timely documentation of all clinic activities and patient interactions.
• Assists with onboarding, orientation, and operational training of staff.
• Provides daily administrative guidance to staff.
• Aids in staff scheduling, coverage coordination, and time-off tracking.
• Aids in performance documentation at the direction of the Practice Manager.
• Assists with audit preparedness and regulatory documentation tracking.
• Aids in documentation workflows in accordance with HIPAA and 42 CFR Part 2.
• Aids in tracking required staff trainings, certifications, and competencies for OTP support roles.
• Aids in diversion-prevention workflows and escalation procedures (non-clinical).
• Coordinates with Facilities, IT, and leadership to support clinic readiness.
• Ensures standards of quality delivery of medical services and infection control.
• Aids in patient flow and monitors activity in and around the facilities.
• Maintains attention to detail and accuracy.
• Ensures operational and fiscal success of the practice.

Requirements

• Bachelor’s degree in healthcare administration, business, or related field preferred.
• Minimum of two (2) years’ experience in a medical, behavioral health, or substance use treatment or clinic setting.
• Prior experience supporting clinic operations or staffing coordination required.
• Experience in OTP or similarly regulated healthcare environments preferred.
• Proficiency with EMR systems and Microsoft Office applications.
• Excellent written and oral communication skills.
• Critical thinking and problem-solving skills.

Qualifications

• Working knowledge of medical and/or behavioral health terminology.
• Prior experience supporting clinic operations or staffing coordination.
• Experience in OTP or similarly regulated healthcare environments.
• Proficiency with EMR systems and Microsoft Office applications.
• Excellent written and oral communication skills.
• Critical thinking and problem-solving skills.

Skills

• Strong interpersonal communication skills.
• Strong organization skills.
• Attention to detail.
• Ability to multitask.
• Ability to network and coordinate efforts between treatment, medical, and other support systems for the patients.
• Knowledge of medical terminology and HIPAA regulations.
• Basic knowledge of correct English usage, spelling, and punctuation.
• Ability to offer and accept honest and constructive feedback.
• Ability to relate to and work with ill, emotionally upset, and sometimes hostile people.

Benefits

Comprehensive medical, dental, and vision insurance
Educational loan repayment programs & Career growth
Retirement savings plan/401K
Paid time off programs, rollover hours, 14 paid holidays
Employee engagement activities, resource groups, and diversity events

Pay

Competitive salary based on experience

Schedule

N/A