Assistant Property Manager Rivers Walk Peak of Boone

About the role

Rivers & Peak is a residential community in Boone, North Carolina, nestled in the heart of the High Country. The community offers a range of amenities and is home to a diverse group of residents.

Key Responsibilities

• Post all payments daily — lockbox, online portal, money orders — and reconcile to the bank deposit before close of business
• Run and analyze the delinquency report; separate returned items and payment-plan residents from true non-payment before any action is taken
• Issue balance statements and late notices within the timelines set by the lease and North Carolina law; log the delivery date and method on every account
• Absess late fees accurately and only where the lease and statute permit
• Negotiate, document, and monitor payment plans; escalate breaks in the plan promptly
• Prepare eviction files and coordinate with counsel; attend court as the community's representative when required
• Complete move-in and move-out accounting, including final account statements and security deposit dispositions within the statutory window
• Code invoices, submit purchase orders, and support the Community Manager on monthly variance reporting and budget preparation
• Respond to every new lead within 10 business hours and maintain a disciplined call–text–email follow-up cadence until the lead converts or closes
• Conduct tours, qualify prospects, and process applications through screening in accordance with Fair Housing and the community's published criteria
• Prepare, audit, and execute lease documents and renewals; verify every lease file is complete before the resident takes possession
• Drive the renewal campaign — outreach, pricing conversations, and closing — to protect occupancy through turn season
• Complete weekly market surveys and report competitor pricing, concessions, and availability
• Maintain accurate availability, traffic, and conversion data in [Yardi / Entrata / RealPage / AppFolio]
• Serve as a primary point of contact for residents; resolve concerns with professionalism and follow through to closure
• Track service requests from intake to completion and follow up with residents on satisfaction
• Support resident retention programming and community events
• Document all resident communication consistently and objectively
• Walk the property regularly; report life-safety issues, curb-appeal concerns, and vacant unit condition to the Community Manager and maintenance team
• Maintain resident files and community records in audit-ready condition
• Apply Fair Housing, ADA, North Carolina landlord–tenant law, and company policy consistently in every interaction
• Support winter-weather readiness — inclement weather is a routine part of operating in Boone, and the site team is expected to staff and respond through it
• Assume the Community Manager's responsibilities during absences, vacations, and coverage gaps

Qualifications

• High school diploma or equivalent
• [1–2]+ years in residential property management, leasing, collections, or a comparable customer-facing role with financial responsibility
• Demonstrated comfort with ledgers, delinquency reporting, and basic accounting concepts
• Strong written and verbal communication; able to hold a firm, respectful collections conversation
• Proficiency with property management software and Microsoft Office / Google Workspace
• Valid driver's license and reliable transportation
• Ability to work a rotating weekend schedule and participate in an on-call rotation

Preferred Experience

• Experience with [Yardi / Entrata / RealPage / AppFolio]
• Working knowledge of North Carolina landlord–tenant law and the summary ejectment process
• North Carolina real estate license, or willingness to obtain one
• Industry credentials (CAM, NALP, ARM) or progress toward them
• Prior experience with [student housing / conventional multifamily / lease-up] operations
• Conversational Spanish

Competencies

• Accuracy under volume
• Follow-through
• Composure
• Judgment

Physical Requirements & Work Environment

• Regularly walk the property, including stairs, sloped terrain, and outdoor areas in all weather conditions
• Occasionally lift and carry up to 25 pounds
• Extended periods of sitting, computer use, and telephone work
• Work is performed on site at the community; this is not a remote or hybrid position

Pay

Compensation is based on experience. Details will be discussed during the interview process.

Schedule

Full-time, Monday–Friday with rotating Saturdays; on-call rotation