Assistant Property Manager - Regency Square

About the role

Join our team at General Services Corporation, where we have provided First Class Service since 1971. As a valued member of our GSC family, you will be part of a supportive and encouraging network that thrives on collaboration and open communication. We believe in nurturing your skill growth and aspirations for professional development.

Responsibilities

• Accountable for the property budget as set forth in Company guidelines
• Leasing apartments at optimum rent levels and keeping vacancies to a minimum:
• Converting walk-in prospects into secured leases.
• Converting telephone calls and emails to appointments.
• Maintain a waiting list and follow up on waiting list applicants.
• Follow up on Guest Cards by letter, telephone, and email.
• Screens applicants to include requesting and reviewing credit reports, employment references, and rental references.
• Lease preparation.
• Move-in orientations.
• Maintain Move-in List.
• Handle subleases, renewals, extensions, and vacating notices.
• Preparing prospect kits, move-in kits, move-out kits, and other promotional materials as needed.
• Promote Preferred Employer Plan.
• Maintain the Resident Renewal Program.
• Proactively solicit residents' input and opinions regarding their residency in our community.
• Make recommendations regarding resident programs and/or policies to Management.
• Strategize to maximize resident retention.
• Facilitate a resident environment that permits peaceful and quiet enjoyment.
• Work in partnership with our residents and the community at large to determine solutions and accomplish goals.
• Maintain a twenty-one-day letter file and initiate relevant letters.
• Leasing Office Operations
• Ensure policy and procedure are followed.
• Maintain a professional and attractive appearance in the rental office and model: plants, accessories, and furnishings.
• Daily file maintenance.
• Answering telephones.
• Arranging utility connections and disconnections and maintaining the utility ledger.
• Walking vacant and inspecting ready units as necessary.
• Walking the property and performing property work as needed.
• Follow up on general complaints to include pet violations, resident handbook violations, auto violations, noise violations, and other miscellaneous resident complaints in compliance with Customer Service Program and philosophy.
• Collecting delinquent rent.
• Checking apartments for skips using the delinquency as a reference.
• Handling move-out processing.
• Maintain Availability Roster.
• Coordinate with service on turnover scheduling; set availability dates.
• Working delinquencies.
• Entering resident rent payments into MRI and making bank deposits.
• Reviewing all paperwork prepared by leasing staff.
• Enforcing guest card procedures and follow up.
• Informing proper authority of trespassers and solicitors on property.
• Assisting with and promoting social activities as needed.
• Other duties as assigned.

Requirements

• Education: High School Diploma or equivalent.
• Experience: Outstanding sales ability and one year of leasing experience in a computerized environment. Supervisory experience preferred.

Skills

• Ongoing skills necessary to perform job description items.
• Positive interpersonal
• Problem-Solving:
• Analyzing
• Recognizing boundaries
• Being courteous
• Recognizing options/flexibility
• Following up to closure
• Exercising good judgment
• Working calmly under pressure
• Organizational skills
• Ability to work with people
• Sales abilities
• Ability to supervise and motivate people
• Computer knowledge - Microsoft Word/Excel

Personal Qualities

• People-oriented
• Enjoyment in working with people
• Openness to learning and change
• Integrity
• Positive attitude
• Motivation
• Initiative
• Responsible

Must Have

• Command of the English language
• Valid driver's license within the state of residency and proof of automobile insurance. Must provide own transportation.
• Some weekend work required

Company Benefits

• Health, Dental, and Vision Coverage.
• 401(k) Retirement Savings Plans.
• 25% Employee Rental Discount at any GSC property.
• Paid Holidays, Paid Sick and Paid Vacation.
• Health Savings Account with Match.
• Maternity Leave.
• Employee and Dependent Care Assistance Programs.
• Short- and Long-Term Disability Insurance.
• Life, Critical Illness, Accident, and Cancer Insurance Plans
• Pet Insurance.
• Identity Theft Protection.
• Legal Resources.

Additional Requirements

• A valid driver's license and proof of insurance required, along with a passing criminal background check and pre-employment drug testing.
• Experience with Market Rate Properties.

Company Commitment

GSC is proud to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.