Assistant Property Manager - Charlotte, NC

About the role

Serves as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals.

Responsibilities

• Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements
• Initiate all necessary lease violations, late rent notices, and evictions as needed
• Aid Property Manager with Accounting Month End
• Assist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure the residents have an excellent move-in experience.
• Understand the value of the property features as they relate to the prospective resident's needs
• Build relationships with residents through courteous and timely response to needs and concerns
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Work with other teammates to plan and organize resident events
• Train and develop other teammates (provide on-the-job training to leasing consultants and schedules company training)
• Visually inspect/prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness.
• Responsible for in-house bad debt collections
• Aids in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.

Requirements

• At least one year of leasing experience in residential property management
• Ability to work a varied schedule including weekends and holidays as required
• Cheerful attitude and focused on customer service
• Strong written and verbal communication skills
• Tech savvy - able to learn/work with property management applications
• Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management

Qualifications

• Bachelor's degree preferred
• Bilingual English and Spanish

Skills

• Leasing experience
• Customer service
• Communication skills
• Property management software
• Sales and closing
• Lease violation handling
• Resident retention
• Event planning
• Bad debt collection
• Owner/client relations
• Move-out processes

Benefits

• Competitive salary
• Medical, Dental, & Vision Benefits
• 401(k) retirement plan
• Competitive Paid Time Off
• Discounted rent at any properties owned by ResProp Management
• Opportunities for Profit Sharing

Pay

Compensation & benefits package is designed to reward long-term career growth.

Schedule

Variated schedule including weekends and holidays as required.