Assistant Property Manager

About the role

The Assistant Property Manager motivates and encourages Leasing Consultants in leasing tasks, compiles and utilizes market information, and prepares for advancement to Property Manager. Reporting directly to the Property Manager, the role focuses on rent collection, evictions, lease violations, application review, move‑in audits, billing accuracy, monthly reporting, budget assistance, resident issue resolution, leasing support, service request escalation, and helping meet occupancy and leasing goals.

Responsibilities

• Collect rent in a timely manner and ensure revenue data is posted correctly in the accounting system.
• File evictions when applicable and stay informed of local laws and policies.
• Issue lease violations as needed and work with the Property Manager to meet community guidelines.
• Review and approve applications, verifying proof of income and compliance with qualification guidelines.
• Audit move‑ins to confirm all applicable monies are paid and leasing documents are executed and uploaded.
• Ensure residents’ current and future scheduled billing is correct.
• Complete monthly reports per company guidelines.
• Become familiar with the property budget and coding; assist in preparing and uploading bills for approval.
• Troubleshoot and resolve resident situations before escalation to the Property Manager.
• Assist with leasing as needed and take tours.
• Take escalated service requests and work with the property team to uphold customer service standards.
• Work closely with the Property Manager to meet budgeted occupancy and leasing goals.
• Assist the Property Manager with hosting resident functions and maximizing resident renewals.

Qualifications

• Valid driver’s license.
• 1+ year experience in property management or real estate preferred.
• High school diploma required; post‑secondary education in business or property management preferred.

Skills, Knowledge and Abilities

• Excellent computer, verbal, math, and reasoning skills.
• Strong negotiating and sales abilities.
• Strong leadership, interpersonal, and organizational skills.
• Effective time management and attention to detail.
• Proficiency with Microsoft Excel, Word, and other Office products.
• Knowledge of Internet, email, and social media for community marketing.
• Familiarity with property management software (e.g., Onesite, Yardi, RealPage, Knock, RentCafe, Resman).
• Understanding of business practices and principles.
• Ability to handle multiple projects and tasks.
• Ability to cope with stress in a composed manner.
• Ability to respect and maintain confidentiality.
• Capable of working independently and collaboratively in a team environment.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits

• Full‑time, career‑track position.
• Competitive pay.
• Health, dental, vision, and life insurance.
• Housing discounts.
• Vacation and paid holidays.
• Exceptional 401(k) plan with employer match.
• Additional perks (as noted).

Schedule

• May need to work one weekend a month.
• Flexible to work evenings, weekends, and holidays as needed.