Assistant Property Manager

About the role

The Assistant Property Manager provides first-class property management services and assists in overseeing a new and vibrant mixed-use commercial property. Day-to-day responsibilities include assisting with accounting, leasing, marketing, operations, and construction needs, resolving building and property operational issues, enhancing tenant relations, site activation through strategic event planning, vendor scheduling, and customer service.

Responsibilities

Operations

• Work with Property Manager to resolve operational issues.
• Work closely with vendors to ensure compliance with service contracts.
• Recommend and/or complete vendor contracts as appropriate.
• Ensure adherence to property owners’ policies and procedures, as well as compliance with codes, regulations, and governmental agency directives.
• Answer emails and calls in a timely manner as required to assist tenants, clients, and guests.
• Receive service requests and coordinate work with the building technician or vendor(s) as appropriate.
• Schedule building/site activity, oversee projects, verify insurance, and coordinate with the onsite security, janitorial, landscaping team(s) as needed.
• Assist in the response and resolution of after-hours emergency calls as needed.

Accounting / Financial

• Follow established A/R guidelines, including contacting tenants regarding follow-up on rent payment status, assigning late fees, or sending demand letters as necessary.
• Ensure the timely and accurate coding of invoices for payment and apply appropriate percentages and allocations.
• Assist Property Manager in the preparation of monthly accruals and reporting package and other financial reports according to owner's needs.
• Assist Property Manager with the preparation, assembly, review, and implementation of the annual operating and capital budgets, as well as operating expense reconciliations.
• Process Tenant billbacks and other shared expenses.
• Understand lease types to assist with Lease compliance and property setup within Yardi.
• Ensure compliance with property management agreements.

Tenant Relations

• Perform move-in checklist and provide new tenant education and onboarding.
• Assist with Tenant Manual updates and distribution.
• Timely notification to tenants regarding significant news, impactful work, and events.
• Assist in planning and executing large community events with broader marketing, event planning, and property management teams.
• Assist marketing team with social media announcements and website updates.

Qualifications

• Bachelor’s Degree preferred.
• 2 years plus experience in the Commercial Property Management industry preferred.
• Excellent customer service skills.
• Strong verbal and written communication skills; prior commercial real estate experience with large/financial/institutional client.
• Previous experience using real estate software (Yardi, Payscan, MRI, Kardin, AvidXchange, IMPAK, or similar programs).
• Basic accounting knowledge and skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask.
• Proficiency with Microsoft Excel, Word, SharePoint, and Outlook.
• Desire and ambition to learn and grow in Stream’s property management department.
• Attributes which align with Stream’s core values of Smart, Honest, Nice, and Passionate.

Benefits

• Competitive salaries and bonuses.
• Medical, dental, and vision insurance.
• Pharmacy benefits.
• Health savings account.
• Flexible spending accounts.
• 401(k) plan with company matching.
• Paid time off (PTO).
• Holiday pay.