Assistant Property Manager

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We merge our passion for helping investors build wealth through real estate with cutting-edge technology that transforms the way they do it. With a talented team of 750+ employees, our collaborative culture fuels growth—including a $240 million Series E in 2022 and recent acquisitions of Stessa, RentPrep, Mynd, and an ownership stake in Casago. Our platform now supports both long-term and short-term rental investment services.

About The Role

The Assistant Property Manager provides excellent service to investors by managing a dynamic portfolio, resolving complex challenges, and ensuring optimal performance. You will act as a liaison between investors and Roofstock’s internal teams, leveraging technology and cross-functional collaboration to drive efficiency. Adaptability, attention to detail, and strong communication are essential as you oversee leasing, maintenance, resident services, and accounting. This role may include supervising onsite managers, assisting with property transactions, and representing the company in eviction-related court hearings.

Responsibilities

• Manage a portfolio in accordance with investors’ changing goals and objectives.
• Provide excellent customer service to investors at all times.
• Resolve complex problems and address underlying issues to prevent recurrence while managing investor expectations.
• Systematically assess, organize, schedule, and execute tasks using proprietary technology and centralized teams.
• Proactively create tasks for Roofstock team members and follow up to ensure completion.
• Build strong virtual relationships with all Roofstock departments.
• Embrace innovation by testing software, processes, and organizational changes, providing actionable feedback for continuous improvement.
• Discuss and cross-sell Roofstock real estate products.
• Oversee Onsite Managers for properties with sixteen or more apartments (where applicable).
• Assist investors with the purchase/sale of income properties.
• Serve as a company representative in eviction-related court hearings, including in-person appearances for contested cases or appeals.

Requirements

• Active Real Estate License (required).
• Bachelor’s degree in business or related field, or equivalent experience.
• 2+ years of experience in residential or commercial property management, or real estate operations.
• Prior experience working directly with property ownership (preferred).
• Cost and revenue management experience (highly preferred).
• Tech-savvy with experience using multiple property management software platforms.
• Extreme attention to detail and excellent written/verbal communication skills.
• Self-driven, intrinsically motivated, and able to prioritize and meet deadlines.
• Thrives in a fast-paced, startup environment.

Location

Atlanta, GA, Bay Area, CA, or Portland, OR.

Must be able to travel within the assigned area a minimum of 10% of the time (including for training and offsites). Valid driver’s license and reliable transportation required.

Pay

$60,000 annual base salary. Compensation reflects several U.S. geographic markets and will be determined based on location, job-related knowledge, skills, and experience.

Benefits

• Generous PTO policy.
• 12 paid holidays.
• Volunteer Time Off.
• Paid parental leave.
• 401k program.
• Wellness and home office/cell phone subsidies.
• Robust health, dental, and vision insurance.

Any offer of employment is conditioned upon the successful completion of a background investigation. Authorization to work in the U.S. is required; we are unable to sponsor H1-B visas at this time.