Assistant Property Manager

Responsibilities

• Responsible for marketing and leasing assigned property, as well as providing resident services.
• Develops and implements policies and procedures to effectively manage the property under the direction of the Property Manager and Regional Property Manager.
• Coordinates leasing events such as open houses, realtor tours, and resident promotional activities.
• Assists with the development and implementation of resident services programming.
• Maintains knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations.
• Manages the property’s answering service, ensuring superlative customer service, up‑to‑date calling sequences, and accurate contact information.
• Notifies residents of all issues affecting their tenancy.
• Files court documents for eviction and attends scheduled court hearings as the landlord’s representative.
• Oversees security‑deposit administration, including inspecting units, preparing disposition letters, and processing returns.
• Assists the Property Manager with maintaining building security measures, documenting incidents, and notifying management, owners, and insurance carriers.
• Maintains familiarity with all procedures and requirements of accounts payable and accounts receivable.
• Processes all property expenditures for the Property Manager’s approval.
• Maintains a journal of administrative, facility‑related, and market‑driven property issues and concerns.
• Leads tours of the property, showing vacant units and marketing amenities.
• Tracks and follows up with all referrals, walk‑ins, and phone inquiries.
• Develops and maintains a reference book detailing the property’s unique features, amenities, size, vacancies, rental rates, and current leasing promotions.
• Prepares leasing checklists and packages that include all required forms, deposits, schedules, and information.
• Reviews and screens all applications for the Property Manager’s approval.
• Maintains the property’s filing system, including tenant, applicant, accounting, vendor, and contract files.
• Maintains deposit and rental collections.
• Monitors landlord‑tenant relations and mediates disputes when necessary.
• Responds to resident concerns and complaints, counsels residents, and provides referrals to appropriate agencies.
• Utilizes maintenance software to enter and track work orders.
• Inspects apartments for move‑in/out condition and turnover status.
• Assists the Property Manager with conducting and documenting annual unit inspections and resident recertifications.
• Assists the Property Manager with reassessing the property and completing competitive marketing analyses.
• Remains current on and compliant with policies and laws affecting marketing and leasing, including the company’s leasing agreement, landlord‑tenant code, Fair Housing laws, and other applicable regulations.
• Orders office supplies.
• Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays.
• Maintains strict adherence to the invoice‑approval policy; the position does not have authority to purchase goods or services.

Requirements

• High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• Two or more years of experience in multi‑family property management.
• Experience with Low Income Housing Tax Credit Program and/or Hope 6 preferred.
• Knowledge of HUD programs, including but not limited to HOPE 6 and project‑based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
• Excellent customer service skills.
• Valid driver’s license, an insured vehicle, and the ability to travel between properties.

Skills

• Strong customer service and resident‑relations abilities.
• Ability to mediate disputes and provide appropriate referrals.
• Competence with maintenance‑tracking software and Yardi (preferred).
• Advanced Microsoft Excel and Outlook skills.
• Understanding of HUD, Low Income Housing Tax Credit, and Section 8 regulations.
• Effective communication for marketing, leasing events, and resident programming.

Pay

$22 – $25 per hour, depending on experience.

Schedule

Periodic flexible hours are required, with coverage on weekends and holidays. Travel by plane and automobile between properties is expected.

Working Conditions

Ability to work at property locations within or near transitional neighborhoods. Must be able to climb stairs, use elevators, bend, squat, and reach overhead.