Assistant Property Manager

About the role

We are seeking a reliable and ambitious Assistant Property Manager to join our team at Hillcrest Apartments. This role offers a comprehensive benefits package designed to support both your personal well-being and professional growth.

Responsibilities

• Address delinquent accounts and initiate the eviction process, filing necessary documents and attending court hearings if required.
• Ensure timely collection of payments through leasing, collections, and resident services.
• Schedule appointments for potential prospects and residents.
• Maintain accurate resident records, including account setup (names, lease dates, charges, and credits).
• Process security deposit refunds and support positive resident relations rooted in responsiveness and respect.
• Record all resident correspondence and assist in validating rental eligibility.
• Promote resident retention programs and address resident concerns promptly with empathy and a solution-oriented mindset.
• Provide support in the absence of the Property Manager and assist in managerial duties as directed.
• Create monthly reports covering renewals, rents, leasing, resident retention, and maintenance.
• Train and coach office staff as directed by the Property Manager, contributing to a collaborative and respectful team culture.
• Attend staff meetings and take minutes when necessary.
• Assist in collection and processing of all payments and purchase orders with accuracy and accountability.
• Afford assistance in any requested work to be done on the property and ensure completion.
• Build and maintain relationships with vendors, ensuring proper invoicing and handling vendor statements with professionalism and integrity.
• Oversee lease and renewal processes, ensuring accuracy and compliance with policies.
• Maintain renewal records and assist with marketing and follow-up for leasing.
• Adhere to federal and state Fair Housing Laws, as well as company policies, ensuring legal and ethical compliance in all interactions and decisions.

Qualifications

• Two to three years of related experience and/or training.
• Prior experience in property management or managerial experience in a sales/customer service role.
• Valid driver’s license, good driving record, and auto insurance may be required for traveling between properties.

Skills

• Strong interpersonal and communication skills, with the ability to interact respectfully and effectively with residents and team members.
• Strong analytical and problem-solving skills with a commitment to doing the right thing.
• Detail-oriented with the ability to maintain accurate records and manage multiple responsibilities in a fast-paced environment.