Assistant Property Manager

About the role

Mobile Loaves & Fishes (MLF) is a social outreach ministry founded in Austin, Texas, in 1998. The organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Community First! Village, often referred to as the most talked-about neighborhood in Austin, is a 51-acre master planned development offering affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness.

We are currently expanding Community First! Village, adding over 1400 new neighbors over the next 5-10 years. This role supports the ongoing growth and operations of the community.

Duties & Responsibilities

• Enforce housing contract rules and communicate fines or corrective actions.
• Oversee and audit lease violations issued to neighbors and maintain records of all communications.
• Organize, analyze, and assess incident reports and identify lease violation trends.
• Review high-profile incident reports and communicate all liability and significant community incidents immediately to the Property Manager.
• Oversee unit inspections to assess cleanliness and compliance with lease agreements and report high-priority concerns.
• Track unit-readiness timelines to ensure efficient turnover and occupancy compliance.
• Oversee the processing of rent payments and track delinquencies.
• Prepare and deliver notices in accordance with housing agreements and applicable law.
• Generate regular reports on occupancy, compliance, lease activity, and trends for the Property Manager.
• Conduct regular community walkthroughs to assess and document property and community conditions.
• Monitor and analyze the effectiveness of policies and procedures and make recommendations to the Property Manager.
• Develop standard operating procedures (SOPs) for administrative, leasing, and lease compliance functions and ensure adherence.
• Make recommendations for housing contract amendments.
• Assess lease violation trends to recommend strategies that improve neighbor retention.
• Conduct and oversee move-in and move-out inspections and document unit condition.
• Support the Property Manager in managing the Property Management team.
• Train staff on leasing procedures, compliance standards, policy enforcement, and neighbor engagement expectations.
• Supervise and provide performance evaluations for Property Management staff to ensure accuracy in data entry, notices, and neighbor files.
• Maintain strong working relationships with other MLF departments and external partners.
• Maintain communication with Supportive Services to provide eviction off-ramps when possible.
• Discuss lease violations with neighbors and provide guidance in alignment with community policies.
• Attend eviction court hearings as the Property Management representative and maintain all legal files and case notes.
• Work closely with the Travis County Sheriff's Office to strengthen relationships with officers and oversee the sharing of evidence.
• Participate in planning and execution of community events and staff meetings.
• Assist in planning, presenting, and executing quarterly CFV Town Halls.
• Perform other duties as assigned.

Knowledge, Skills, Abilities & Principles

• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
• 2–3 years of property management experience, preferably in multifamily, affordable, or supportive housing environments.
• Proficiency in Excel, Word, and property management software.
• Ability to maintain professional relationships with law enforcement, supportive services, and community partners.
• Ability to delegate tasks effectively while maintaining accountability and ensuring timely completion.
• Prowess in training staff in system use, policy implementation, and best practices for customer service and lease compliance.
• Strong organizational skills and attention to detail.
• Strong problem-solving skills with the ability to act decisively.
• Action-oriented with the ability to manage multiple projects in a fast-paced environment.
• Ability to be discreet and handle confidential information appropriately.
• Proven leadership in building a positive, collaborative work environment that supports team development.
• Skilled in leading teams through high-pressure or sensitive situations with clarity and confidence.
• Ability to navigate conflict, de-escalate sensitive situations, and respond with sound judgment in alignment with community policies.
• Ability to work joyfully and connect with diverse populations and organizations.
• Good listening and communication skills.
• Collaborative spirit with the ability to work both independently and as part of a team.
• Common sense, judgment, patience, compassion, and professionalism.
• Demonstrated integrity and strive for excellence in work.

Work Environment & Physical Demands

• Ability to move throughout Community First! Village's phases and other MLF properties, as needed.
• Ability to work in an office setting as well as in outdoor and residential community environments.
• Ability to work in all weather conditions, including heat, cold, rain, and other outdoor elements.
• Ability to lift up to 50 pounds.
• Ability to walk, stand, and move throughout the property for extended periods of time.

Benefits

• Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance.
• Generous Paid Time Off & Holiday Pay.
• Matching 401(k) Retirement Plan.
• Corporate Discount Program.
• Professional Development Opportunities.
• Employee Assistance Program.
• Paid Parental Leave.
• Wellness Partnership Benefits.