Assistant Property Manager

Job Summary

The Assistant Property Manager reports to and assists the Property Manager. Responsibilities include operational goals, cash flow generation, customer service, leasing, office management, and support.

Duties/Responsibilities

• Oversees the office in the absence of the Property Manager and ensures daily bank deposits.
• Supports, coordinates, and facilitates leasing, resident retention, concessions, and customer service activities.
• Leases units, generates traffic, responds to inquiries, negotiates leases and renewals, maintains resident files, ensures timely move-ins, and handles maintenance requests.
• Maintains a positive attitude and displays courtesy to residents, clients, and guests.
• Manages resident files, contacts delinquent residents, and communicates notices.
• Processes renewal notices, resolves issues, attends social events, and inspects vacated units.
• Maintains property aesthetics, reports safety hazards, and follows policies and procedures.
• Collects rent, processes paperwork, and completes reports.
• Performs administrative tasks, such as purchasing orders and invoices, and attends training programs.
• Assists with marketing and resident relations.
• Adheres to a varied work schedule, including weekends and holidays.
• Completes paperwork for rental assistance vouchers and follows SOPs for rent collections.

Skills/Abilities

• Familiarity with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.
• Sales knowledge, skills, and ability to sell products and services.
• Customer service and conflict resolution skills.
• Knowledge of general bookkeeping, accounting practices, and property management business procedures.
• Organizational skills to maintain records and schedules.
• Communication skills, both verbal and written.
• Proficiency with Microsoft Office applications.
• Ability to learn and operate RealPage OneSite.
• Confidentiality and discretion.

Administrative Requirements

• Ensures adherence to policies and safety rules.
• Reports incidents as required.
• Adheres to a varied work schedule, including weekends and holidays.
• Attends and participates in training programs and events.
• Performs other related duties as assigned.

Education and Experience

• High school diploma/GED or two to three years related experience in property management, leasing, hospitality, or a related field.
• Experience in customer service, sales, and/or leasing.