Assistant Property Manager

Legend Management Group is a 100% fully COVID-19 vaccinated company with a mandatory vaccination policy in place.

About Us

Legend Management Group is an apartment management group with communities in Maryland and Virginia that has served the area's most discerning residents for over 35 years. Our communities are staffed with caring, knowledgeable professionals committed to our residents’ quality of life. We apply our core values of People First, Create Exceptional Experiences, Embrace Change and Innovation, Balance Work and Play, and Inspire and Empower to every team member, resident, and partner.

About the Role

As our Assistant Property Manager, you will support all community operations and activities to achieve goals. You will perform administrative and organizational duties such as communicating with residents, collecting rent, bookkeeping, organizing community tours, and coordinating with the service team. You will work at our apartment community and report to the Property Manager.

Responsibilities

• Create exceptional experiences by responding promptly to inquiries and creating personalized follow-up by email, phone, text, or video to enhance the customer experience.
• Establish a positive relationship with both internal and external customers.
• Encourage and help develop and/or oversee team members.
• Collect rents, deal with late payments, monitor/reduce delinquency.
• Assist with financial performance by looking for ways to maximize revenues and reduce expenses.
• Manage the leasing process from the first point of contact to move-in.
• Attract new residents through advertising, recording video tours of all vacant units, conducting lease tours in person or virtually, and encouraging referrals.
• Oversee and manage all leads in the lead management system and follow up using Legend's best practices.
• Use market and competitor knowledge to lead leasing meetings.
• Prepare all sales administrative reports.
• Monitor service requests and communicate with the service team and residents to assure concerns are resolved adequately.
• Coordinate and participate in the resident retention program and renewal process.
• Actively engage in corporate outreach with existing corporate preferred employers. Identify and develop new relationships and opportunities through in-person visits and frequent communication touch-points.
• Actively conduct outreach to local businesses.
• Together with Property Managers and the leasing team, organize and conduct resident events.
• Consistently post engaging content to social media accounts. Create engaging resident communication such as flyers, newsletters, and videos.
• Adopt and practice new leasing innovations as they are introduced by Legend.
• Demonstrate behaviors that cultivate a positive work culture.
• Commit to professional development, stay up-to-date with industry trends and changes, and attend training.

Requirements

• Bachelor’s degree (preferred) or equivalent experience
• Customer service or sales/marketing, supervisory experience and/or 2+ years of multi-family property management
• Knowledge of applicable laws
• Proficiency in RealPage, OneSite, YieldStar (preferred)

Benefits

• Great compensation package and bonus plan
• 100% employer-paid health insurance
• Dental & Vision Insurance
• Paid time off - holidays, vacation, sick, administrative, and bereavement
• Company matched 401K
• Apartment rent discount
• Tuition Assistance

Pay

Salary Range: $50,000-$60,818 (based on experience) with $15,900+ annual bonus potential