Assistant Property Manager

Key Responsibilities

• Serve as a professional and welcoming point of contact for residents, prospects, and visitors.
• Develop and maintain positive relationships with residents while providing exceptional customer service.
• Respond to resident questions, concerns, and requests in a timely and professional manner.
• Cook up and follow up on service requests and other resident needs.
• Aid in rent collection and account-related communications.
• Help create a positive, well-maintained, and engaging community environment.
• Assist with planning and executing resident events and community initiatives.

Administrative & Property Management Operations

• Support the property management team with the daily administration and operation of the community.
• Prepare, process, and maintain leases, renewals, notices, correspondence, and other property documentation.
• Maintain accurate resident and prospect records.
• Manage computer systems, property management software, and lead-tracking platforms.
• Monitor and follow up on outstanding administrative items.
• Aid in reporting, recordkeeping, and other operational responsibilities.
• Cook up and coordinate communication between residents, management, maintenance, vendors, and other stakeholders.

Leasing & Marketing

• Meet and greet prospective residents and provide a professional first impression of the community.
• Respond to leasing inquiries and schedule appointments.
• Conduct property tours and present available apartments and community amenities.
• Follow up with prospects and maintain accurate lead information.
• Aid in the leasing process from initial inquiry through application and lease execution.
• Support community marketing and outreach initiatives as needed.