Assistant Property Manager

Responsibilities

• Greeting prospects.
• Qualifying prospective residents.
• Answering the telephone and obtaining appointments.
• Touring model and making-ready units.
• Closing the sale.
• Aiding the Property Manager with rent posting, notices, and other administrative duties.
• Preparing monthly newsletters for residents.
• Creating flyers and other resident correspondences.
• Regularly marketing on an ongoing basis.
• Building rapport with federal, state, and local agencies, potential employers, and other potential sources of prospective residents.
• Accompanying the Property Manager to market area vendors, attending Apartment Association functions, and Chamber meetings.
• Accepting applications for residency.
• Checking applications for completeness.
• Explaining application fees and deposit fees.
• Determining move-in dates and apartment preferences.
• Processing necessary checks for final management approval.
• Completing leases and addendums.
• Explain lease terms.
• Have a thorough understanding of rental application, lease agreement, and related documents.
• Understand the competition, including amenities, prices, etc.
• Preparing weekly traffic reports.
• Fulfilling lease renewal and recertification processes.
• Notifying maintenance of service requests.
• Writing up service requests.
• Following up with residents to ensure service satisfaction.
• Filing service requests at completion.
• Ordering all office supplies.
• On a rotation basis, or as needed, performing shared exterior maintenance duties, such as monitoring grounds, picking up trash, trimming, weeding, painting, cleaning, and arranging pool furniture.
• Maintaining cleanliness and freshness of clubhouse, office, and public areas.
• Preparing refreshments for prospective residents.
• Accepting rental payments.
• Being able to fill the position of Property Manager and/or Leasing Consultant in the absence or vacation of either.
• Following owner and management procedures and requests as directed.

Qualifications

• Computer skills and word processing skills are necessary.
• Must be able to work at least a 40-hour work week and be available as staffing needs on weekends.

Physical Requirements

• Stand and walk or sit alternatively depending on specific needs of the day.
• 60% of time is spent on feet and 40% of time is sitting at desk.
• Frequent need (33% to 66% of the time) to perform the following physical activities:
• Bend/Stoop/Squat
• Pick up litter, filing
• Climb stairs
• Inspect and show property
• Push or Pull
• Inspect and show property, open/close doors
• Reach above shoulder
• Inspect property, store/retrieve supplies
• Constant need (66% to 100%) to perform the following physical activities:
• Writing/Typing
• Corporate/Resident communications
• Grasping/Turning
• Telephone/Doorknob use
• Finger Dexterity
• Operation of office equipment
• Lifting/Carrying (paperwork, deliveries, files, miscellaneous)
• Rare need (less than 1% of the time) 20 lbs. – 25 lbs.
• Occasional need (1% to 55% of the time) 10 lbs. – 20 lbs.
• Frequent need (33% to 66%) Under 10lbs.
• Constant need (66% to 100%) to perform the following physical activities:
• Standing and walking activities related to inspecting and presenting property

Hearing Requirements

• Constant need (66% to 100% of the time) to communicate over telephone and in person with property owners, corporate and property management, vendors, and residents.

Speaking Requirements

• Constant need (66% to 100% of the time) to communicate over telephone and in person.

Driving Requirements

• Frequent need (20% to 25% of the time) to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to the bank, and visit the Home Office.
• Must have valid driver’s license and automobile insurance.

Working Environment

• Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
• Occasional exposure to caustics, solvents, oils, paint fumes, flammables, pesticides, etc. (less than 10%).

Reasoning Development

• High – Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
• Must effectively convey ideas, images, and goals to diverse group of personalities.