Assistant Property Manager

Essential Function of the Position

Assist the Property Manager in managing the day-to-day operations of the community.

Responsibilities

• Greeting prospects.
• Qualifying prospective residents.
• Answering the telephone in a cheerful, professional, and informed manner and obtaining an appointment with the prospect.
• Touring model and making-ready units and closing the sale.
• Aiding the Property Manager with rent postings, notices, and other administrative duties.
• Preparing monthly newsletters for residents.
• Creating flyers and other resident correspondence.
• Regularly and effectively marketing on an ongoing basis, including building rapport with federal, state, and local agencies, potential employers, and other potential sources of prospective residents.
• Accompanying the Property Manager to market area vendors, attending Apartment Association functions, and Chamber meetings.
• Accepting applications for residency; checking to see if they are complete, explaining application fees and deposit fees, determining move-in dates and apartment preferences, processing necessary checks for final management approval, completing all leases and addendums, and explaining the lease to residents.
• Having a thorough understanding of rental applications, leases, and related documents.
• Understanding the competition, including amenities, prices, etc.
• Preparing weekly traffic reports.
• Following lease renewal and recertification processes.
• Notifying maintenance of service requests; answering the phone, checking answering services, writing up service requests, and following up with residents to ensure service was satisfactory.
• Filing service requests at completion.
• Ordering all office supplies.
• On a rotation basis, or as needed, sharing exterior maintenance duties, which include monitoring grounds, picking up trash, sweeping parking, common, and dumpster areas, trimming, weeding, planting flowers and shrubs, painting, and cleaning, if necessary, writing up service requests for any exterior repairs needed, vacuuming the swimming pool, maintaining chemical balances, arranging pool furniture and removing trash from the pool areas, ensuring boot leg or bandit signs are in proper locations, are in good condition, and banners or balloons are attached, ensuring clubhouse, office, and public areas are clean and smell fresh, preparing refreshments for prospective residents, accepting rental payments, and being able to fill the position of Property Manager or Leasing Consultant in the absence or vacation of either.
• Following owner and management procedures and requests as directed.

Qualifications

• Requires computer skills and word processing skills.
• Must be able to work at least a 40-hour work week and be available as staffing needs on weekends.

Physical Requirements

• Stand and walk or sit alternatively depending on specific needs of the day.
• 60% of time is spent on feet and 40% of time is sitting at a desk.
• Frequent need (33% to 66% of the time) to perform the following physical activities:
• Bend/Stoop/Squat
• Pick up litter, filing
• Climb stairs
• Push or Pull
• Reach above shoulder
• Inspect and show property
• Open/close doors
• Constant need (66% to 100%) to perform the following physical activities:
• Writing/Typing
• Corporate/Resident communications
• Grasping/Turning
• Telephone/Doorknob use
• Finger Dexterity
• Operation of office equipment
• Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
• Over 25 lbs. - Rare need (less than 1% of the time)
• 20 lbs. – 25 lbs. - Occasional need (1% to 55% of the time)
• 10 lbs. – 20 lbs. - Frequent need (33% to 66%)
• Under 10 lbs. - Constant need (66% to 100% of the time)
• Constant need (66% to 100% of the time) to complete forms, read and review reports and wide variety of correspondence, view computer screen.
• Frequent need (33% to 66% of the time) to see small detail.
• Frequent need (33% to 66% of the time) to see things clearly beyond arm’s reach (inspecting property, neighborhood surveys).
• Must be able to determine colors properly because of decorating, design, paint colors, etc.

Hearing Requirements

• Constant need (66% to 100% of the time) to communicate over telephone and in person with property owners, corporate, and property management, vendors, and residents.

Speaking Requirements

• Constant need (66% to 100% of the time) to communicate over telephone and in person.

Driving Requirements

• Frequent need (20% to 25% of the time) to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to the bank, and visit the Home Office.

Must Have

• Valid driver’s license and automobile insurance.

Working Environment

• Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time).
• Occasional exposure to caustics, solvents, oils, paint fumes, flammables, pesticides, etc. (less than 10%).

Reasoning Development

• High – Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
• Must effectively convey ideas, images, and goals to diverse groups of personalities.

Estimate

• 60% of time is spent on feet and 40% of time is sitting at a desk.

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