Assistant Property Manager

About the role

This is a full-time hybrid role for an Assistant Property Manager located in the Greater Auburn Area, as well as our Federal Way office and surrounding areas, with the flexibility to work remotely on occasion. The Assistant Property Manager reports to the Operations Manager, and supports Haven's Property Managers with overseeing the day-to-day operations of residential properties, including tenant communication, leasing, property inspections, and coordinating maintenance and repairs. The role also involves supporting our corporate office as needed for administrative needs.

Responsibilities

• Tenant Relations:
• Orient new tenants to the property's rules, regulations, and amenities during move-in.
• Coordinate key exchange and provide move-in instructions.
• Serve as the primary point of contact for existing tenants, addressing inquiries, concerns, and maintenance requests in a timely manner.
• Foster positive relationships with tenants to encourage lease renewals and minimize tenant turnover.
• Respond promptly to inquiries from potential tenants via phone and email.
• Provide detailed information about available properties, rental terms, and application procedures.
• Respond to inquiries from prospective tenants.
• Generate leasing reports and metrics for property management to track occupancy rates, leasing activity, and other relevant data.
• Review active listings daily.
• Review guest cards and respond to them.
• Provide pre-published information about available properties, rental terms, and application procedures.
• Schedule showings.
• Listing:
• Write listing description.
• Ensure we have current photos after renovation has been done- Front facing, bathroom, kitchen, bedroom, living room etc.
• Post properties in Appfolio.
• Respond promptly to inquiries from prospective tenants.
• Application Process / Move-in:
• Review applications daily.
• Absorb and complete an Appfolio rental application accurately and collect all required documents, such as income verification and references.
• Review background with landlord reference and employment documents and credit checks as part of the tenant screening process.
• Notify the office of the application approved.
• Send invitation for Online Portal.
• Prepare and send the letter of approval and request the deposit.
• Meet the new resident at the property, present keys, verify the function- Exchange deposit funds for keys.
• Ensure deposit funds have been collected and the first month's rent on scheduled move-in day.
• Notify the office that the funds have been received.
• Prepare lease documents and other necessary paperwork.
• Submit lease documents to the resident for digital signature.
• Ensure that both parties clearly communicate and understand all terms and conditions.
• Send welcome email.
• After 15-30 days, follow up with the tenant to check-in- Need to create an automation - email automated.
• Move-In:
• Perform Move-in inspection report.
• Any issues become an immediate work order.
• Move-Out / Rent Ready:
• Perform comprehensive move-out inspection using Z-Inspector.
• Ensure move-out inspection is properly completed in Z-inspector.
• If the trash can has anything in it, ensure that it is placed on the road on trash pick-up day and then returned.
• Determine chargeable damage and items necessary to make rent-ready.
• Inspect to ensure turn items were completed and the house is rent-ready.
• Install lock boxes.
• Inspection:
• 90-days check-in- Perform a drive-by inspection.
• Annual Inspection- Utilize Z-Inspector to inspect the tenant-occupied properties.
• Document the conditions of all rooms.
• Note anything that needs attention and create a work order.
• Share the finalized report with the owner.
• Evictions/ Notices:
• Post notices as necessary, including post office mailings.

Qualifications

• Property management experience, including tenant relations, rental inspections, lease administration, and coordinating maintenance.
• Communication skills, problem-solving, and ability to provide exceptional customer service.
• Organizational and time-management skills to handle multiple tasks efficiently.
• Proficiency in technology tools and software used for property management.
• Understanding of local property management laws, regulations, and best practices.
• Prior experience in the real estate or property management industry is a plus.

Compensation

$42,000.00 - $45,000.00 per year

About Haven Property Management

Haven Property Management specializes in residential property management for owners and investors in the greater Puget Sound area. We are a locally owned company focused on delivering an exceptional property management experience to our clients. Our reputation was built on trust and our commitment to doing things the right way. Our team treats each home we manage as if it were our own and we take pride in our ability to attract and retain great tenants.