Assistant Property Manager

About the Role

We are seeking a motivated Assistant Property Manager to support the daily operations of our portfolio located in Massachusetts. The ideal candidate is organized, detail-oriented, and eager to grow their property management career. This role works closely with the Property Manager to ensure smooth day-to-day operations while taking on increasing responsibility across key functional areas.

Facility Management

• Support the Property Manager in overseeing day-to-day operations of our properties
• Ensure that properties are maintained to a high standard and in compliance with all relevant regulations and codes
• Conduct regular property inspections to identify maintenance issues and coordinate timely resolution
• Aid in emergency service coordination and generate incident reports as needed
• Develop a working knowledge of maintenance programs and capital improvement projects to support efficient operations and resident service requests

Collaboration

• Work alongside Property Operations team members, including maintenance technicians and associates, to carry out daily responsibilities
• Analyze rents to aid in substantiating property underwriting
• Support the Property Manager in monitoring regulatory compliance and reinforcing company policies and procedures
• Aid in developing and maintaining relationships with local vendors and contractors
• Participate in bidding out property services to vendors and support the review of vendor contracts

Resident Services

• Handle resident inquiries and concerns in a professional and timely manner
• Support leasing efforts for available units and assist with property marketing
• Care for resident onboarding and offboarding processes, and assist with eviction procedures in partnership with the Property Manager and legal counsel

Property Reporting

• Track and report leasing operations metrics including responding to inquiries, coordinating tours, processing applications, lead-to-lease conversion and assisting with lease execution and renewals
• Aid in managing property-level budgets and tracking expenses to ensure alignment with allocated budgets
• Prepare and maintain operating reports on a weekly, monthly, and annual cadence
• Track delinquency and unpaid balances and support collections efforts on past and current residents

Experience

• 2–3 years of experience in property management or a related real estate operations field
• Strong organizational, documentation, and task management skills
• Excellent communication and interpersonal skills
• Knowledge of relevant laws and regulations related to property management, including fair housing laws
• Familiarity with local Boston real estate market
• Ability to work both independently and collaboratively as part of a team
• Availability to work evenings and weekends as needed
• This position requires limited (3-4 hours per week) of travel within Massachusetts

About our Culture

We have an ever-evolving list of values and conventions that guide how we operate as a company, but here’s a high-level overview of how we think about doing what we do:

• We’re committed to building an inclusive, equal opportunity, anti-discriminatory workplace that reflects the diversity of people and cultures that live, work, and play in the communities we seek to serve.
• We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
• Our whole team believes strongly in a value we shorthand as Justice League, not Superman. The challenges we are trying to solve require effective teams, not individual heroes.

Job Benefits

• Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off
• 5% 401k match
• Fully covered insurance premiums for dental, health, and vision plans
• Generous paid time off policy including vacation, holiday, sick time, and parental leave
• 13 official company holidays
• 1 floating holiday: We recognize that there are lots of holidays that are meaningful to different people in different ways and we want to celebrate that by enabling team members to have the time/space to commemorate those days however is appropriate, and using it as an opportunity - if they’d like to - to share the meaning of that day with the broader team

Position Salary Range

$82,000 - $90,000 USD

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