Assistant Property Manager

Duties/Responsibilities

• Serve as a primary point of contact for residents
• Respond to inquiries, concerns, and service requests in a timely and professional manner
• Maintain consistent follow-up to ensure issues are resolved
• Manage and track all work orders from submission through completion
• Cookordination with maintenance staff and vendors to ensure timely resolution
• Prioritize emergency vs. routine repairs
• Monitor recurring issues and escalate when necessary
• Serve as a primary point of contact for residents
• Support vacant units by turning them and preparing them for leasing in a timely manner
• Support rent collection efforts, including outreach to residents with balances
• Work with internal teams on legal escalation when necessary
• Maintain accurate resident records and documentation
• Support subsidy programs where applicable
• Ensure compliance with company policies and local regulations
• Aid the Property Manager with daily operations and reporting
• Track key performance metrics (occupancy, delinquency, work orders, turn times)
• Support implementation of new processes, systems, and initiatives
• Collaborate with property management, leasing, and maintenance teams
• Provide feedback on community needs, suggestions, and resident concerns
• Help ensure community standards and procedures are consistently upheld

Additional Responsibilities

• Adapt to evolving company priorities by supporting all operational needs as they arise
• Respond promptly to emergency situations by coordinating with residents, vendors, and internal teams
• Provide back-up support to other properties within the portfolio during staff absences or periods of high demand
• Take on additional varied responsibilities as directed to support overall community success
• Occasional weekend and evening working hours may be required

Compensation and Benefits

• Competitive salary ($45,000 - $50,000) plus 20% performance-based bonus potential (paid quarterly)
• Comprehensive health, dental, and vision insurance plans with a generous employer contribution
• 401(k) plan with a generous company match
• Generous paid time off and holidays
• Opportunity to work remotely one day a week
• Opportunities for professional development and career advancement within a dynamic and expanding organization

Required Skills/Abilities

• Strong written and verbal communication skills
• Highly organized, detail-oriented, and able to manage multiple tasks at once
• Strong relationship-building skills with residents and team members
• Extreme attention to detail and the ability to manage competing priorities in a fast-paced environment

Required Education and Experience

• High school diploma or equivalent required
• College degree preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to hear well enough to communicate via phone or in person to all internal and external customers
• Must be able to communicate clearly and concisely
• Normal daily physical activities to include walking, standing, sitting, stooping, bending, pushing and pulling
• Must be able to read reports and use computer, phone and other general office equipment