Assistant Property Manager

Primary Duties And Responsibilities

• Enter Applications, manage waitlist, conduct property tours, and process applications in accordance with HUD and LIHTC guidelines.
• Affiliate with Property Manager to ensure vacancies are filled promptly by coordinating with maintenance on unit turns and preparing units for move-in.
• Manage correspondence and deliver recertification notices.
• Affiliate with Property Manager to ensure vacancies are filled promptly by maintaining a proactive applicant pipeline and preparing qualified applicants upon notice of vacant unit.
• Work in conjunction with Property Manager to ensure property maintains 95% occupancy or better and 100% for HAP properties.
• Work in conjunction with Property Manager on processing move-in/move-out, gross rent, annual and interim recertifications to maintain program compliance.
• Maintain accurate resident files, property binders, and prepare documentation for audits and inspections.
• Answer phones, return phone calls, schedule appointments.
• Affiliate with Property Manager with budget management, reporting, and operational oversight.
• Stay current on HUD and LIHTC rules and regulations; complete all required training through FHRC University.
• Act as liaison with private and government agencies, ensuring accurate and assist with timely submission of required reports (MassHousing, Spectrum, and others).
• Respond promptly and professionally to resident inquiries, complaints, and service requests.
• Promote positive community environment through consistent, high-quality customer service.
• Monitor rent collections, post payments, and enforce collection policies in alignment with HUD and LIHTC guidelines.
• Affiliate with entering rent changes, ensuring accurate rent is charged.
• Enter, track, and monitor work orders to ensure they are properly updated and completed.
• Follow up with maintenance staff to confirm completion of work orders and provide updates to residents as needed.
• Coincide with maintenance on unit turnover process to ensure units are prepared, inspected, and ready for new move-ins on schedule.
• Affiliate with conducting move-in, move-out, and unit inspections to identify needed repairs or follow-up.
• Act as Property Manager in their absence and provide support to site staff and foster collaborative environment.

Qualifications & Experience

• High School Diploma or GED.
• Bachelor’s degree is preferred.
• Minimum 3 years of related experience in property management with at least 3 years in affordable housing (HUD Project-Based Section 8 and/or LIHTC).
• Strong knowledge of HUD and LIHTC compliance requirements.
• Preferred certifications: CPO, COS, SHCM, TCS, C3P, HCCP, NAHP.
• Proficiency in Microsoft Office Suite; experience with Yardi or other property management software.
• Excellent customer service skills with strong team orientation.
• Strong organizational skills, attention to detail, and ability to work independently while meeting deadlines.
• Effective interpersonal skills with the ability to engage diverse populations.
• Professional, respectful, and approachable demeanor toward residents, staff, and external stakeholders.
• Prior supervisory or leadership experience preferred.