Assistant Property Manager

Selected candidate may be required to live onsite in a 2-bedroom townhouse-style unit.

About Us

Charities Housing's mission is to develop, own and manage the highest quality affordable housing for extremely low and very low-income individuals, families and those in our community with special needs. For nearly 30 years, through service enhanced property management and structured resident involvement, Charities Housing has fostered and supported the highest standards of human dignity in our communities. The culture at Charities embraces a respectful, diverse and empowered environment. We value a healthy work-life balance and encourage everyone to speak up and step up. Growth, mentorship and training are a priority for our teammates. We like to think outside the box and keep our entrepreneurial spirit alive and strong as the company continues to grow. We believe in working hard, but also having fun along the way and celebrating our accomplishments.

This position offers a 4% of annual salary sign-on bonus for new hires!

Compensation

$25.00-$28.00 per hour, DOE.

Benefits

• Health, dental, and vision insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life insurance and Long-Term Disability (LTD)
• 401(k) retirement plan
• Paid sick leave, vacation, and holidays

Responsibilities

• Answer the phone, show units, process applications, and process recertifications
• Perform Yardi data entry, leasing to new residents, record keeping, and serving of notices
• Support the Property Manager within performance guidelines set for the individual property, including measurables such as recertifications, interviews, vacancy, make-ready times, outstanding work/case management requests, and delinquencies (measured weekly)
• Market vacancies and show apartments
• Enforce rules and regulations
• Service residents' complaints and requests
• Answer questions, provide information regarding application and unit availability, and take messages
• Conduct daily inspections of grounds and vacant units
• Process tenant applications (credit, landlord, income/asset, and criminal background checks) in accordance with tenant selection criteria and assist with the waiting list
• Perform recertification interviews, send out verification forms, and prepare certifications
• Respond to emergencies by calling 911 and notifying the Property Manager and/or Regional Supervisor
• Monitor TV security cameras and report suspicious activity
• Be available during regular business hours and on-call on some weekends
• Maintain tenant files consistent with management policy and HUD/CTCAC audit guidelines
• Use Yardi to post rents, receivables, payables, process applications, certifications, and update information in Yardi and Excel spreadsheets
• Serve official notices and communications to tenants
• Assist in preparing weekly reports, unit certifications, and other required reports
• Perform unit inspections, follow up on maintenance/housekeeping issues, and supervise unit turnovers
• Prepare itemized Disposition of Security Deposit
• Supervise personnel and contractors, enforce job descriptions, and prepare work schedules for grounds maintenance, building maintenance, janitors, and unit redecoration/turnovers
• Submit reports on time, including rent input/deposits, audit responses, and other required reports
• Perform other duties as requested by the Property Manager

Requirements

• High School Diploma or equivalent
• Ability to relate well to residents, staff, service providers, and vendors
• Mature and responsible with good judgment
• Flexible in attitude and work schedule
• Good communication skills and telephone manner
• Previous experience in a similar role is desirable
• Ability to work alone, follow directions, and grow with the position
• Stable background with decision-making ability, training acceptance, and growth potential
• Ability to keep records, demonstrate supervisory qualities, and enjoy working with people
• Self-motivated, cooperative, personable, and empathetic to human needs

Physical Requirements

• Ability to drive or travel between locations in Santa Clara County
• Computer use and sitting at a desk for extended periods
• Ability to lift, move, or carry up to 50 pounds