Assistant Property Manager

About the role

The Assistant Property Manager supports the Property Manager in the daily operations of the Property, ensuring adherence to Birchstone standards, exceptional service, and resident satisfaction.

Responsibilities

• Provide exemplary customer service to residents, creating and developing meaningful and memorable experiences through personal relationship building.
• Assist the Property Manager in leasing and service team oversight.
• Support Leasing Specialists and ensure Fair Housing guidelines are followed; verify resident applications and assist in showing units.
• Lead rent collection efforts; post rental collections, make bank deposits and reconciliations, and oversee accounting functions.
• Assist the Property Manager with evictions, utility cut-offs, and other tasks as needed.
• Assist with the renewal process; create and deliver renewal notices, review lease renewals and addendums.
• Review, maintain, and update resident lease files and computer records.
• Inspect units after move-outs thoroughly, recording, documenting, and photographing condition; walk and inspect make-ready units.
• Handle resident concerns while delivering exceptional customer service.
• Ensure all applicable permits are current at all times.
• Process forms, reports, and administrative information.
• Provide suggestions for improving overall efficiencies and processes; maintain market familiarity and suggest pricing changes.
• Research new resident amenities, activities, and programs that add value to the Property and drive revenue.
• Aid in team member training on proper resident service and leasing techniques and best practices.
• Frequently walk the grounds to ensure Property and units are show ready, Birchstone Standards and values are upheld, procedures are followed, and the Property is operating efficiently and in compliance with applicable regulations.
• Assist in the implementation and monitoring of corporate and area/region-specific initiatives.
• Support and assist in the execution of special projects and assignments including capital improvement project management and monitoring project progress.
• Participate in regular meetings with the Property Manager and act as a resource to the Property team members.
• Other duties as assigned.

Requirements

• High School Diploma or Equivalent, with a Bachelor’s degree in Business, Sales, or related field preferred.
• Two (2) or more years work experience in multi-family, Conventional/Market Rate, Class A and Class B communities preferred.
• Two (2) or more years work experience in residential leasing and/or sales experience preferred.
• One (1) or more years work experience in a lead or supervisory role preferred.
• Certified Property Manager (CPM), Certified Apartment Manager (CAM) and/or Accredited Residential Manager (ARM) certifications preferred.
• Sufficient expertise in marketing, leasing, and financial management.
• Strong leadership, collaboration, and interpersonal skills.
• Innovative approach to problem solving.
• Familiarity with basic accounting and mathematical skills.
• Demonstrated effective written and verbal communications skills.
• Excellent time management skills; ability to work well under pressure and meet deadlines.
• Ability to manage multiple projects simultaneously and prioritize tasks.
• Strong organizational and planning skills; attention to detail.
• Proficient with Microsoft Office Suite or related software; possesses general computer skills.
• Proficiency with or the ability to quickly learn Entrata software and/or other Property Management and supplemental software solutions.
• Ability to work varying hours and promptly respond to emergency situations.
• Bilingual ability in English and Spanish preferred, but not required.