Assistant Property Manager

About the role

We're seeking an Assistant Property Manager to assist the property manager in managing the day-to-day operations of the property. Key responsibilities include:

• Ensuring efficient operations
• Overseeing supplier contracts and maintenance
• Lease administration
• Monthly reporting
• Resident satisfaction, retention, and full resident lifecycle activities
• Maintaining all accounts receivable
• Auditing records and files
• Collecting delinquent account balances
• Processing evictions
• Leasing apartments as needed
• Inspecting buildings and grounds
• Assisting with resident relations and problem resolution
• Assuming responsibility for property operations in absence of the property manager

Responsibilities

Understand the operations guidelines established within the property management agreement.

• Maintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll.
• Accurately and timely complete daily, weekly, and monthly financial and leasing reports.
• Audit records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
• Collect delinquent account balances from previous residents.
• Process evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
• Lease apartments as needed.
• Shop competitive properties.
• Inspect buildings and grounds to ensure safety and cleanliness, and alert maintenance to items that need to be repaired.
• Process move-ins, move-outs, and lease renewals.
• Audit all new and current lease agreements and resident files for accuracy.
• Avoidance of technical concerns with adequate detail, quickly and accurately.
• Avoidance of customer service and interpersonal skills with the ability to relate to others.
• Avoidance of organizational and time-management skills.
• Avoidance of coping with and defusing situations involving angry or difficult people.

Requirements

• High school diploma is required. Bachelor’s degree is preferred.
• Two to three years of experience in property management is required.
• Knowledge of resident rental lifecycle activities is required.
• Real estate license is preferred or may be required in some locations.
• Prior experience in Yardi Voyager or another equivalent system is preferred.

Skills and Requirements

• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Maintain a valid driver’s license, clean driving record and current auto insurance is required.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.