Assistant Program Specialist

Responsibilities

• Serve as intake coordinator with members to provide accurate information on programs and policies, referring members as appropriate;
• Collect and conduct quality assurance on documentation required;
• Problem solve member issues;
• Schedule members for classes, liaise with instructors, and organize all logistical aspects of various Adult Education programs;
• Learn the functionalities of the Learner Management System to assist with tracking registration, generating lists of applicants and following up with students;
• Assist with program orientations, and the processing of assessment documentation and test results;
• Complete and submit required paperwork to the Department of Program Administration on a timely basis, ensuring that protocols for attendance and other instructional activities are followed;
• Maintain and monitor program outcomes, attendance, and other data using the internal tracking database;
• Provide quality customer service to members, as well as accurate and timely information about various program, the department and the Fund;
• Perform additional duties and projects as assigned by management.

Qualifications

• A High School Diploma or GED;
• College Degree preferred;
• Minimum three (3) years administrative experience required, preferably in a general office or adult learning environment;
• Bilingual Spanish required;
• Basic Excel skills required, Intermediate skill level in Microsoft Word and Excel preferred;
• Knowledge of databases, social media and online learning platforms preferred;
• Excellent organizational skills, keen attention to details, and ability to work well under deadline pressure;
• Strong verbal and written communication skills; ability to work both independently and as a team player;
• Ability to travel to various sites in the New York Metropolitan Area required.