Assistant Program Manager - Rehabilitation

ServiceSource has been building partnerships and providing services for adults with developmental disabilities in Northern Virginia for over 50 years. We continue to be an employer of choice by offering competitive compensation and outstanding benefits.

About the role

This position serves in an assistant capacity to the Program Manager and acts in that role in their absence. You will assist in the development and implementation of services, supports, and programming for persons served, provide support to staff to ensure active engagement and a healthy and safe environment, and ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensing, and CARF, as well as other funding sources and company policy/procedure.

Responsibilities

• Perform the duties of the Program Manager in their absence.
• Ensure daily operations are fulfilled and running smoothly.
• Maintain communication with pertinent management and staff regarding issues and concerns relating to the site.
• Assist the Program Manager in providing support to individuals served and staff as needed.
• Maintain familiarity and ensure ongoing compliance with organizational policies and other regulatory bodies (Medicaid, Licensure, CARF, etc.) as it pertains to individuals’ records, plans, and documentation.
• Assist with completing and reviewing all evaluation/assessment reports, ISPs, progress review reports, daily notes, case notes, incident reports, contacts, reviews, attendance, and other supporting documentation (including data collection and aggregation) in a timely and accurate manner.
• Ensure all programs and documentation comply with any and all regulatory agencies.
• Encourage and provide active engagement (in-person or virtually) in all daily group and individual areas, including but not limited to community integration, personal care, mobility, behavior intervention, medication, training, communication, coordination of schedules, and supervision of participants’ activities.
• Promote a safe, clean, and orderly environment and report unsafe conditions immediately.
• Demonstrate proper behavior intervention techniques, following written protocols and procedures.
• Immediately notify the Program Manager, Nurse, or designee of any medical concerns, APS allegations, injuries, and other significant events.
• Establish and maintain communication with family members, authorized representatives, Guardians, residential providers, and Support Coordinators regarding participants' progress, schedule, community activities, illness, incidents, etc.
• Model and assist staff in providing active engagement in all daily group and individual areas.
• Ensure, maintain, and monitor accurate and quality participant records and documentation as per the PCP, regulatory and company standards, and all applicable regulations.
• Regularly review ISPs, quarterly progress reviews, and daily documentation for accuracy, completeness, and timeliness of entry. Inform the Program Manager (or designee) of missing or inaccurate information immediately.
• Attend all staff trainings on documentation as scheduled.
• Encourage and support staff to maintain compliance with organizational policies and procedures, state, and federal regulations as applicable.
• Complete and pass the Orientation to Developmental Disabilities (ODD) test and competencies.
• Participate in department meetings, participant meetings as assigned, and staff committee meetings.
• Complete assigned documentation, attendance rosters, etc., accurately and timely in accordance with standard operating procedures.
• Perform quality assurance of data, quarterly reports, etc., to ensure accuracy and compliance. Train/support staff as needed.
• Maintain up-to-date program participant information.
• Perform other responsibilities as assigned.

Requirements

• High school diploma or General Educational Development (GED).
• Three (3) years’ experience working with individuals with developmental disabilities.
• Must pass the State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.
• Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.
• Employees who drive individuals in the community or on behalf of the company must possess a current and valid driver's license. Eligible drivers must have a good motor vehicle record (MVR). Driving requirements vary by site.
• If eligible to drive, must pass the online driving training within 15 days of hire.

Qualifications

• Preferred: Bachelor’s degree and/or college-level coursework in the human service field.
• Preferred: Supervisory experience.

Skills

• Physical ability to support participants with personal care (feeding, toileting, transferring, etc.).
• Ability to relate well to people at all levels of an organization.
• Proficiency in Microsoft Office skills, and the ability to become familiar with corporate-specific programs and software, such as Microsoft Teams or ZOOM.
• Ability to solve practical problems and adapt to new information and guidance quickly.
• Excellent verbal and written communication skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Ability to work independently and as part of a team.
• Knowledge of behavior intervention principles.
• Knowledge of community resources.

Work Environment

The noise level in the work environment is usually moderate to loud. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

Pay

$21.00–$22.50 per hour (based on experience and education).

Schedule

• Monday – Friday
• No evenings
• No weekends
• No on-call responsibilities

Benefits

• 3+ weeks of PTO in your first year
• 11 Federal Holidays observed
• Comprehensive Medical, Dental & Vision coverage through Cigna
• Generous 403(b) & 401(a) retirement plans with employer contributions
• 100% Company-Paid Life, AD&D, and Disability Insurance
• Clear career advancement opportunities and promotion pathways
• Tuition reimbursement & professional development funding
• $500 annual wellness reimbursement
• Flexible Spending and Health Savings accounts
• Employee Assistance Program
• Additional employee perks