Assistant Produce Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Smiles and greets customers, answers customer questions and helps resolve customer issues promptly in a polite and professional manner.
• Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
• Takes customer orders over the phone or in person at the store with a pleasant and positive attitude.
• Determines what the customer is looking for in terms of size and appearance. Creates the finished product in timely fashion.
• Ensures fresh quality merchandise by using proper product handling techniques.
• Helps with controlling damages and minimizing product losses according to company procedures and standards.
• Assists Produce Manager in day-to-day functions of Produce operations such as merchandising, ad execution, associate engagement and customer service.
• Performs duties of Produce Manager in their absence.
• Develops and implements merchandising plans that meet financial goals.
• Knows weekly ads and specials to ensure correct pricing and production amounts.
• Continuously improves knowledge of produced merchandise.
• Adheres to and enforces company policy of production logs.
• Oversees department inventories by tracking weekly sales reports, product orders and supplies to ensure successful period-end physical inventory.
• Aids in scheduling all department associates, participates in training, rewards and recognizes performance and delegates work assignments to effectively utilize talents and abilities while maximizing profits for the department.
• Utilizes the Learning Management System (LMS) for current and new associates.
• Maintains inventory levels and reviews orders to ensure product quantities meet customer demand.
• Maintains backroom organization and product storage within company guidelines.
• Oversees shelf replenishment efforts to ensure product availability for customers, with prioritization for weekly specials, seasonally and locally relevant items, and other high-velocity items.
• Utilizes cutting list for accuracy and variety of product.
• Checks and verifies all department deliveries and invoices to ensure accurate billing.
• May help unload merchandise and transport to sales floor or storage area.
• Enforces and follows department practices regarding receiving, dating and restocking to ensure product rotation.
• Maintains product quality and freshness.
• Breaks down deliveries.
• Controls department expenses by improving operations and efficiencies, controls labor costs and reduces losses due to damages, spoiled product and shrink.
• Maintains freshness by properly removing and recording out of code products.
• Completes required product logs.
• Keeps produce department well stocked and appealing to meet customer demands.
• Serves as a liaison between the Produce Department and other departments.
• Handles spoiled and damaged product, new items and discontinued items accordingly to company policy.
• Maintains backroom and receiving area security and organization by promoting procedures.
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• May assist with baling cardboard or other related duties if properly trained.
• Trains new associates.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.
• Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE).

Qualification Requirements

• High school diploma or general education degree (GED) required.
• Associate or bachelor's degree in business related or food service-related field desirable.
• Minimum (2) years' experience in management in retail/restaurant/supermarket environment.