Assistant Portfolio Manager

About Us

We’re not your ordinary leasing and property management company. We were listed as one of the Best Property Management Companies in Atlanta by PropertyManagement.com for our value, level of security, and exemplary service. With our parent company, RESICAP, we were named one of Atlanta’s Top Workplaces in 2018 and 2019. ResiHome is the property management division of RESICAP, the leading solution for institutional owners of single-family homes. We're known for our innovative, adaptable, and energetic culture and have been recently ranked #15 on the Entrepreneur 360 list, #3 on Qualified Remodeler's Top 500, and #1 for ACG's fastest-growing company in Georgia.

Position Purpose

Overseeing property and team management functions in a designated market. This is a corporate office-based role, requiring you to work on-site at our Atlanta office. You will interact and build relationships with our residents in the earliest stages and be responsible for ensuring they are delighted with first-class customer service from day one.

Responsibilities

• Handle resident issues/concerns, including maintenance issues, to ensure resident satisfaction.
• Maximize revenue, minimize expenses, maximize resident experience, and achieve financial goals for homes in the assigned market.
• Resolve past-due balances for assigned residents.
• Achieve the highest level of annual renewals and rent escalation as possible.
• Follow all terms of Fair Housing, the Fair Credit Reporting Act, the Americans with Disabilities Act, and any other pertinent laws.
• Provide outstanding customer service by attending resident move-in/move-out needs and responding to requests in a professional and timely manner; handle in-field duties as necessary.
• Coordinate with the compliance team involving HOA/Code enforcement communications.
• Other duties as assigned.

Qualifications

• Minimum of two (2) years of administrative experience in Property Management or a related field.
• Active real estate license in the state of placement is preferred.
• Bachelor's Degree in Business or a related field, or equivalent experience (preferred).
• Ability to deal effectively with diverse situations.
• Proficient with technology utilizing Microsoft Office Suite including Microsoft Excel, Word, as well as Google Suite.
• Positive attitude with a commitment to excellence and achieving goals.
• Must be a team player, reliable, and organized.
• Must be professional, energetic, and positive.
• Must have excellent verbal and written communication skills.
• Aptitude for managing multiple daily tasks and longer-term strategic projects; capable of prioritizing and meeting timelines set by management.

Reports to: Portfolio Manager