Assistant Parts Manager

About the role

The Assistant Parts Manager is responsible for the safe, efficient, and profitable operation of the Parts Department and works as part of a professional team.

Responsibilities

• Develop and manage department budget
• Implement and adhere to the company safety culture and policy in current and new employees
• Maintain parts department expense accounts and audits, following correct procedures
• Evaluate and plan facilities needs for required equipment, recommend changes to branch manager
• Manage new, exchange and reman parts inventory for accuracy, and provide necessary reports
• Ensure exchange and core return parts business meets or exceeds CAT's standards and dealership goals
• Maintain and execute CPS / 6S methodology in the parts and warehouse areas
• Work closely with manager in policy matters pertaining to parts operations
• Ensure the best freight accommodations for customers in alignment with company objectives
• Develop personnel to maintain or achieve customer loyalty
• Establish and maintain close relationships with field and office personnel of Caterpillar Inc.
• Establish and maintain close relationships with service department supervisors and parts supervisors in other stores
• Support Parts Counter personnel with incoming calls pertaining to parts department and information concerning customer inquiries regarding parts information
• Manage customer communications, and resolve customer complaints and concerns
• Aid customers coming into the store, by phone, email, or personal field contact, with efforts to sell parts
• Assists with hiring for the parts division and provides proper training for individuals
• Assess, improve, and schedule training for all employees to ensure success of employee safety, skill set, and product knowledge
• Ensure all personnel are current in their safety training, and that all employees are following defined safety procedures
• Manage employee schedules, ensuring weekend, holiday, and emergency work schedules are adjusted to meet customer needs
• Provide performance feedback, conduct annual performance reviews, and make recommendations on status and/or salary adjustments

Requirements

• High School Diploma or GED
• College coursework in Business or related field or equivalent combination of education and experience
• 2+ years in a warehouse position
• 2+ years supervisory/management experience
• 5+ years administrative/clerical experience
• 5+ years customer service experience
• 3+ years sales experience

Qualifications

• Standing, walking, talking, sitting, use of hands & hearing
• Heavy work that includes lifting and/or moving objects up to 94 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Intermediate knowledge of Microsoft PowerPoint
• Intermediate knowledge of DBS
• Advanced knowledge of Microsoft Outlook and Excel

Skills

• Interpersonal skills
• Customer service skills
• Problem-solving skills
• Organizational skills
• Communication skills
• Mathematical skills
• Physical demands: standing, walking, talking, sitting, use of hands & hearing, heavy work
• Competencies: data entry, telephone, reading/writing, reasoning, organizational, communication & math skills, safety & product knowledge

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retail Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more
• Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

Pay

The Assistant Parts Manager's pay rate is $61,509.82 - $81,934.47 annually, depending on education and experience.

Schedule

The Assistant Parts Manager works at Cripple Creek Mine, located at 1632 CO Rd 82, Cripple Creek, CO 80813.