ASSISTANT PARKING MANAGER - AIRPORT

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately-held management companies, we have the experience, passion, and know-how to withstand the test of time and disrupt the new marketplace with emerging technologies.

About the role

As an Assistant Manager, you will assist with managing a team of parking attendants and provide guidance and support to ensure all work is performed to the highest standards. In this role, you will have the opportunity to demonstrate your leadership skills and contribute to the success of our business.

Responsibilities

• Assist the Manager in managing the day-to-day operations, ensuring adherence to established procedures and standards.
• Assist with planning personnel utilization, interview and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
• Assist in developing and implementing new policies and procedures.
• Oversee daily cash handling procedures and submit accurate reports of collections.
• Recruit, hire, train, and schedule staff.
• Manage and maintain parking equipment and facilities, including maintenance and damage control.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Maintain a safe environment for both employees and guests, including vehicle safety and traffic control.
• Oversee the maintenance and upkeep of the facility, such as key gate arms, parking systems, booths, and signage.
• Ensure the cleanliness and appearance of the parking area.
• Assist with monitoring the location’s financial performance, including revenue, expenses, and labor costs.
• Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Assist the Manager with tracking key performance metrics related to operational efficiency, customer service, and financial performance.
• Ensure that all signage and markings are visible and clear for customers.
• Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe working environment.
• Address customer inquiries and complaints in a prompt and professional manner.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
• Continuously seek ways to improve service quality and efficiency.
• Regularly update upper management on airport operational challenges.
• Foster clear and open communication within the team and with other airport departments.
• Coordinate with airport management to ensure a seamless guest experience.
• In the absence of a manager, conduct meetings with staff to relay important information and gather input.
• Assist with creating a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
• Encourage personal and professional development for team members.

Requirements

• Bachelor’s degree or equivalent education and experience.
• Minimum of 2 years of airport parking management or related industry experience.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Flexible Spending Accounts.
• 401k.
• Vacation/Sick Holiday.
• Discount programs.

Pay

$32.00 - $34.00 Per Hour