ASSISTANT PARK MANAGER

At Arizona State Parks and Trails (ASPT), we look after 33 beautiful state parks, historical buildings, and over 64,000 acres of Arizona’s best landscapes. Our mission is all about connecting people with the outdoors and our state's incredible history to help them build memories that last a lifetime.

Why You'll Love Working Here

• Be a part of a highly engaged team that enjoys this work, believes in the mission, and has the support, tools, and an open and accepting environment where they can do their best.
• Professional growth and development through an active learning culture with opportunities like First Aid and Certified Interpretive Guide certifications, and cross-park learning programs that allow employees to grow their skill set and learn about operations across the agency.
• Supportive leadership that encourages collaboration, idea sharing, and problem solving. Our team has meaningful input into the agency's direction.
• Recognition programs encourage innovation and acknowledge hard work through monetary rewards and peer-to-peer appreciation.

About the Role

Provides leadership and support to park staff at Patagonia Lake State Park, a diversified recreational park centered on a lake, marina, and boating operations. Supervises, assigns, and reviews the work of Park Rangers and other staff across the park's campground, beach, day-use areas, boat ramps, marina, and trails, and provides policy input on safety, customer service, public park operations, and staffing. Coordinates daily activities and staffing, resolves staff and customer issues, coordinates emergency and first-responder efforts, and reports to the Park Manager on park functions and activities. Typically does not spend more than 20% of time performing the work supervised.

Responsibilities

• Serves as Assistant Park Manager overseeing public use of all areas of the park, including direct supervision of all Park Rangers; resolves staff and customer issues, coordinates emergency and first-responder efforts, and reports to the Park Manager on park functions and activities.
• Directly supervises appointed staff and assists with administrative and supervisory responsibilities, including hiring, disciplinary actions, staff scheduling, directing staff meeting agendas, performance reviews, one-on-ones, and AMS-related improvement and reporting activities.
• Oversees lake, marina, and boating operations, including boat ramp and day-use area management, watercraft-based patrols, water-safety enforcement, and public-use rules; coordinates with marina and concession operations as needed.
• Develops and delivers training and standards for customer service, park safety, and park operations; provides guidance on complex customer issues and resolves escalated complaints or disputes.
• Coordinates with the Park Manager to balance daily staffing allocation for facility-wide needs (park safety, light janitorial, custodial, and maintenance) and tasks such as trash removal and minor repairs; provides policy input on safety, customer service, and operations.
• Other duties as assigned as related to the position.

Requirements

• Three years of supervisory experience and three years of experience in park operations, public programs, public events, and customer service.
• Depending on assignment, may be required to obtain a commercial driver's license, Certified Interpretive Guide, Boat Operator, or Certified in Special Tools certification. For this lake and marina assignment, Boat Operator certification is preferred.
• Any combination of training and experience that meets the KSAs, typically including a relevant degree from an accredited college or university plus related coursework and work experience.
• Must have or be able to obtain a valid Arizona driver's license.
• Must be 18 years of age or older.
• If needed in the position, ability to obtain EMT and/or Water/Wastewater Management certification.

Skills

• Knowledge of: Outdoor recreation and park management; complex safety, security, sanitation, operation-maintenance, and public relations procedures and practices; park safety and education information; security matters, state laws, department policies, facility operational standards, and emergency response procedures; facility procedures; supervising employees, volunteers, and special assignment personnel; employee public health and public relations tasks; fees and revenue functions, general office procedures, and outdoor parks and recreation; may require Arizona Revised Statutes and law enforcement techniques.
• Skill in: Using logic and reasoning to identify alternative solutions, conclusions, or approaches to problems; communicating effectively, both verbally and in writing; motivating, developing, and directing people as they work; time management and organizational skills; controlling operations of equipment or systems; understanding and using various communication styles; building professional relationships and collaborating with other work groups or organizations; public speaking and presenting to groups of various sizes; problem solving using AMS techniques.
• Ability to: Supervise and maintain an efficient team environment with adequate staffing; communicate concisely, both verbally and in writing; exercise good judgment while working under pressure during emergencies; apply management and supervision principles and techniques; interpret policy; use deductive reasoning to apply general rules to specific problems; work independently and serve as an effective management team member, conveying management direction to staff; resolve conflicts and issues with customers and staff; interact effectively with a wide variety of customers and meet their needs; develop and teach training curriculum for customer service, park safety, and park operations.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Top-ranked retirement and long-term disability plans.
• 10 paid holidays per year.
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years.
• Sick time accrued at 3.70 hours bi-weekly.
• Deferred compensation plan.
• Wellness plans.
• Parental Leave - Up to 12 weeks per year paid leave for newborns or newly placed foster/adopted child.

Retirement eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Pay

$21.50 - $24.50 per hour

Housing included