Assistant Outlets Manager

Overview

The Assistant Manager at Omni Amelia Island Resort & Spa is responsible for providing proper training and supervision of all associates in the department, ensuring prompt, courteous service, and the overall success of the restaurant by guest satisfaction surveys and utilizing financial controls.

Responsibilities

• To consistently ensure the maximum guest satisfaction while dining in the restaurant.
• To conduct pre-meal meetings with service staff on a daily basis.
• To supervise the floor during operation.
• To ensure that service personnel follow service protocol including steps of service.
• To handle all complaints to the guests' satisfaction.
• To make the staff weekly schedule.
• To ensure Kitchen, stewarding, and cashier staff are on duty as scheduled.
• To ensure the side-stations are fully stocked with equipment.
• To make sure the beverage machines are functioning properly.
• To ensure station rotation in seating.
• To assist in seating or service of guests as necessary.
• To monitor productivity of service staff.
• To monitor the quality and consistency of the food product.
• To make sure special boards and/or descriptions posted accurately.
• To maintain the physical atmosphere and cleanliness of the restaurant.
• To ensure the staff’s uniforms and appearances meet specifications.
• To make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations, and tray stands.
• To ensure all equipment in good condition and clean.
• To make sure all lights and music are adjusted appropriately for each meal period.
• To constantly perform positive up-selling techniques with service staff.
• To be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
• To know and adhere to all company policies and procedures.
• To know emergency procedures and work to prevent accidents.
• To be familiar with and enforce all policies related to liquor liability laws.
• To perform any and all other duties assigned and/or required by management.

Qualifications

• Previous Restaurant Manager Experience required.
• Flexible schedule including evenings, weekends, and holidays.
• Understanding of financial statements and labor productivity.
• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
• Working in the interior of hotel, dining room, and restaurant kitchen, with occasional travel around resort property as needed.
• Exposure to various cleaning chemicals.
• Exposure to food items and beverages.

Pay

Pay information is not specified in this job posting.

Schedule

Schedule information is not specified in this job posting.

Benefits

Benefits information is not specified in this job posting.

Contact Information

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.