Assistant Operations Manager - Special Operations (Miami - Part Time)

Key Responsibilities

• Consistently demonstrate adherence to security procedures by following documented security protocols at all venues
• Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and members alike
• Ensure CLEAR’s enrollment and verification operations at arenas are conducted with the highest levels of security and integrity while educating attendees on the benefits of CLEAR
• Support an open and exciting internal corporate culture that motivates all team members, fostering creativity, innovation, advancement and a solution orientation
• Train new and existing sports employees on all procedures, customer service and sales
• Lead onsite communications and daily learning activities (Implementation and Development) & track weekly labor and leadership reports and metrics
• Analyze key metrics, customer feedback and direct "On-site" observations to make informed decisions on how to improve
• Hold Ambassadors accountable to CLEAR standards on-site

Requirements

• 1-2+ years leadership experience
• Ability to manage people and hold them accountable to company standards
• Positive and energetic attitude with excellent interpersonal skills that has the strong ability to lead, motivate, mentor, collaborate and execute tasks to the team
• Self-motivated achiever interested in taking on additional responsibilities, and selling CLEAR!
• Ability to work in a fast-paced, high-volume, hospitality-driven atmosphere
• Previous customer service experience, a plus – we’ll teach you the rest!
• Open availability and flexibility is a must – ability to work a variety of shifts
• Ability to stand for up to 8 hours per day