Assistant Operations Manager - DAYS

About the Role

As the Assistant Operations Manager, you manage a large functional area on a production-based government contract. You are responsible for your functional area's overall production and quality levels. You work collaboratively with the Operations Manager, Program Manager, the U.S. government customer, and our incredible staff. You will also manage and maintain involvement in employee hiring, operations and quality reporting, contract management, and operations excellence.

Why Consider LDRM

• Purpose: This is meaningful work and an opportunity to make a difference in the lives of thousands of legal immigrants, all with a fantastic staff to support you.
• Growth: You will learn things you never knew and when the opportunity arises, you'll be ready to move up – we LOVE to promote from within.
• Protection: Health, dental, vision, tuition reimbursement, 401(k) and more.
• Relaxation: Paid time off, including federal holidays.

Responsibilities

• Oversee and ensure excellent team operations performance that meets all our requirements and standards.
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract.
• Provide timely deliverables and performance-related data to the government customer and our people to allow adequate support services monitoring, oversight, and performance measurement.
• Conduct continuous improvement activities which will realize improved service delivery capabilities and performance.
• Promote innovation, efficiency, and effectiveness at every opportunity.
• Resolve problems with minimal disruption to contract activity performance.
• Rapidly respond to surge requests and provide the appropriate levels of qualified staff.
• Participate as required in conference calls and digital video conferences with our U.S. government customer and other government entities.
• Provide formal and informal briefings to visitors or at off-site conferences.

Qualifications

• At least seven (7) years of management experience.
• At least five (5) years of management experience on a large-scale operation.
• Bachelor's degree or higher in a relevant field.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Possess outstanding written and verbal communication skills.
• Show superior organizational skills and work ethic.
• Have a demonstrated ability to lead large teams.
• Live within 90 miles of the National Visa Center in Portsmouth, New Hampshire.
• U.S. citizenship.
• Have the ability to obtain and maintain a TOP SECRET-level federal security clearance.

Desired Qualifications

• Experience managing a large U.S. government contract or program.

Physical Demands & Work Environment

• While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear.
• Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.
• Mainly office but may also include all other work environments as required.
• Periodic coverage on all shifts is expected at times, but this role is largely focused on first shift activities.
• You can expect to work between 45 and 50 hours per week in this critical role.